Get round-the-clock support

Using your VEEV is easy. Learn how to use.

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If you are on a holiday or travelling for work in a country where VEEV is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

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If you accidentally damage your VEEV device, we’ll replace it for free according to T&C so you can continue your VEEV experience with one less thing to worry about.

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Be informed

News about VEEV products, new customer support services and additional information about the VEEV CARE PLUS service. You can confirm you want to receive this information and always be informed to properly use the VEEV device.*
*This service is provided only to users who have confirmed in their user account that they want to receive information about VEEV products.

Something we haven’t covered?

There are several ways you can reach us.

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Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to a VEEV expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.

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