Your first steps with VEEV ONE
Learn everything about your start with VEEV ONE:
How to use your device properly,
as well as tips and tricks for the
best possible experience.
How to use your VEEV ONE for the first time.
- Unbox
Get ready for a new experience with VEEV ONE and make sure you have everything you need before starting: the device, a manufacturer-approved Charging Cable with a certified AC Power Adaptor and your choice of V-Ceramic™ pod. - Prepare
Insert the V-Ceramic™ pod into your device and get ready for your experience. - Switch ON
Make sure your VEEV ONE is charged enough to start the experience. Before first use, turn on your device by pressing and holding the ON/OFF button for three seconds, then release. Four white lights will turn on slowly to indicate that the device is ready for use. - Use
It’s simple: just start using! Take smooth inhalations with normal drawing pressure to ensure an ideal experience with VEEV ONE.
You can always change the V-Ceramic™ pod while your device is turned on. - Turn OFF
If VEEV ONE is unused for three seconds, it will automatically go in sleep mode to save battery.
You can manually turn off the device by pressing the ON/OFF button for three seconds until all the status lights fade out.
VEEV ONE: Tips and Hints
Battery check.
With VEEV ONE, you always know when it is time to charge. You can easily check the charge level of the device by briefly pressing the ON/OFF button: four white lights will turn on to indicate the status of the battery.
- one white LED on = 25% - 1% charged
- two white LEDs on = 25% - 50% charged
- three white LEDs on = 50% - 75% charged
- four white LEDs on => 75% charged
Don’t cover Airflow holes.
To ensure a proper aerosol delivery, air needs to always be able to flow through your device: during usage, make sure that the two airflow holes, placed on the side of your device, are not covered by your fingers or any other blockage.
How to change your V-Ceramic™ pod.
You can easily change the V-Ceramic™ pod while your VEEV ONE device is turned on, at any time and on the go. When a new V-Ceramic™ pod is inserted, status lights will turn on slowly to indicate that the device is ready for use. What’s more, there is no residue aftertaste from one pod to another.
Got a question
find the answer in our FAQ's.
Still have questions about VEEV ONE?
There are several ways you can reach us.
DM us your questions on our official Instagram account at @veev.my and we will get back to you soonest.
Chat with us live on Facebook VEEV Malaysia in real time. Available Mondays to Fridays from 9am to 6pm.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to ask a question in person. We get it. Chat with our Customer Care in real time. Available everyday at 1800-81-0958 from 9am to 6pm.