PMI CONSUMER PRIVACY NOTICE
Who are we?
We are an affiliate member of Philip Morris International, a collective group of businesses. All affiliate members of the group are listed here along with data protection officer contact points where relevant. Please use these details if you wish to contact us.
Our details (name, address, etc.) will have been given to you separately at the time of (or to confirm) the collection of information about you, for example, in a notice on an app or a website, or in an e-mail, containing a link to this notice.
‘Philip Morris International or PMI means Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.
PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. “We” (or “us” or “our”) refers to the PMI affiliate that first collected information about you. PMI product: means a product of ours or of another PMI affiliate.
How do we collect information about you?
We may collect information about you in various ways.
- You may provide us with information directly (e.g. filling in a form, making a call to us, or uploading information to us via a mobile app).
- We may collect information from a PMI electronic device, if you choose to send information to us.
- We may collect information automatically when you interact with our systems or we communicate with you (e.g. when you use a PMI app or website or, where we use technologies to observe when you receive or open e-mails or receive SMS messages).
- We may also acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter, or statistical information about the population in certain geographical areas).
- For example, where permitted by law, we may infer information about you from aggregated information we acquire from third parties. This may include, for example, statistical information about people in certain geographical areas.
In this notice, we refer to all the methods by which you are in contact with us as “PMI touchpoints”. PMI touchpoints include both physical (for example, retail outlets and events, consumer contact centres), and digital (for example, apps and websites).
We may collect information that you provide directly. Typically, this will happen when you:
- sign up to be a member of our databases (including loyalty programs), which will include performing age verification (this could be, for example, in person, via app, or online);
- request information about our products, which may include age recognition (this could be computer analysis of your face via app or online);
- purchase PMI products or services at a retail outlet;
- download, or use, a PMI digital touchpoint (e.g. an app or a website);
- contact us through a touchpoint, or by e-mail, social media or telephone;
- register a device with us;
- subscribe to a PMI panel portal;
- register to receive PMI press releases, e-mail alerts, or marketing communications;
- participate in PMI surveys or (where permitted by law) PMI competitions or promotions; or
- attend an event that a PMI affiliate has organised.
We may collect information from an electronic device, if you choose to send the information to us. This may be shared with us through a direct connection to the internet, or via one of our apps that you may download.
We may collect information about you automatically. Typically, this will happen when you:
- visit an outlet that sells PMI products (for example, by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);
- attend an event that a PMI affiliate has organised (for example, through purchases at the event or through sensors at the event that connect with mobile technology);
- communicate with us (for example, through a touchpoint, or social media platforms);
- use PMI touchpoints (for example, through tracking mechanisms (such as cookies and web beacons/pixels), where we use them, that you receive when you use the PMI touchpoint or get an e-mail or SMS message from us);
- use third party websites (for example, using technology similar to that described in the bullet above, that you receive when you visit a PMI touchpoint or get an e-mail from us); or
- make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).
As mentioned above, we may collect information about you automatically through the use of cookies and similar tracking technologies (such as web beacons/pixels) that you receive when you visit digital PMI touchpoints or get an electronic message from us. The specific cookies and other mechanisms used will depend on the touchpoint in question. To learn about these mechanisms used on a PMI touchpoint, including how you can accept or refuse cookies, please see the information made available on or through that touchpoint. These mechanisms may include Google analytics cookies (see www.google.com/policies/privacy/partners/.)
Where permitted by law, we may acquire information about you from third parties. This may include information shared between PMI affiliates, publicly available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), marketing lists and supplementary information acquired from third party agencies.
Where permitted by law, we may infer information about you from information about you that we already have. For example, we may use aggregated information about people in certain geographical areas, that we acquire from third parties, to infer your preferences.
We may also collect information in other contexts made apparent to you at the time.
What information about you do we collect?
We may collect various types of information about you:
- information about your orders, including information necessary to fulfil them
- information necessary to provide warranty services
- information about the referrals you make
- information you give us in forms or surveys, and similar information that you give to third parties to be transferred to us
- information about your location, where you choose to share it with us (for example, on your mobile phone)
- information about your visits to our outlets or events (or outlets or events of others with whom we work)
- information you give us in communications (e.g. calls, chats, e-mails, SMS messages) you have with contact centres
- information about your preferences and interests (including information that we infer from other information, for example from statistical information)
- information necessary to verify your age
- information generated by your electronic device (for example, IQOS), if you choose to share it with us
- information about your experiences using our products and services
- statistical information about you (for example, statistical information about people in certain geographical areas)
Information that we collect from you directly will be apparent from the context in which you provide it. For example:
- if you order a product from us through a touchpoint, you provide your name, contact, billing details, payment methods, and the products you have chosen so that we can fulfil your order;
- you may provide information on your product preferences, interests and experiences so that we can offer you products and services that will interest you, and to improve our products and services;
- if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;
- we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image (either as a photograph or a video);
- if you have downloaded one of our apps, we may ask to use your location (even when the app is closed or not in use) for certain features. For example, the “find my IQOS” feature helps you find your device if lost, and it won’t work properly if you don’t share your location. We don’t keep the location data. It will be used only to allow these features and only if you agree to share this data by agreeing to the respective in-app disclosures;
- if you communicate with one of our contact centres, you may give us information, for example about your experiences using our products and services, to allow us to deal with your requests.
Information that we collect automatically will generally concern:
- details of your visit or call (such as time and duration);
- in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
- your use of digital PMI touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
- your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).
Information that we collect from an electronic device, if you choose to send the information to us. This may include, for a PMI electronic device, information about: (i) the device itself (such as holder serial number, charger serial number, firmware version, device errors); and (ii) use of the device (such as number of consumable items (e.g. for the IQOS device), number of cleans, battery use, puff count, and device life data (including cumulative values, and timestamps, for each of the foregoing)).
Information that we collect automatically will generally concern:
- details of your visit or call (such as time, date, and duration);
- recordings (where permitted) of your calls or visits to PMI touchpoints, which we may transcribe to text format;
- in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
- your use of digital PMI touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint, when you first open the touchpoint, for how long you use it, and how you interact with messages we send you or advertisements we show you); we may use cookies and similar tracking technologies (such as pixels/web beacons) to do this;
- your use of third-party websites, where the information collected will be similar to that described in the bullet above (we may use cookies and similar tracking technologies (such as pixels/web beacons) to do this);
- your mobile or desktop device and software (such as your IP address or unique device identifier (for example, mobile advertising identifier (MAID) or Android ID (SSAID)), location data (either your general location (derived from your IP address, in which case the information we have will be general, e.g. the town you are in), or your precise location (if you choose to share it with us for specified purposes, e.g. store locator)), device brand and model, the display settings of your monitor, web browser type, operating system, (some of which may be used in “digital fingerprinting” (see for what purposes we use information about you, below)) and details of any cookies (or similar technologies) that we may have stored on your device); and
- if you return your PMI electronic device to us, or bring it to one of our stores, because it’s faulty, and choose to share with us the data it holds (as above), we may extract that data from the device.
Information that we collect from third parties will generally consist of publicly available information (such as your preferences, interests and experiences), for example from public social media posts.
For what purposes do we use information about you, and on what legal basis?
In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.
Subject to the above, we use information about you for the following purposes:
- To comply with regulatory obligations, such as verifying your age and status as a user of our products
- To lend or sell our products to you, including fulfilling your orders, processing your payments
- To provide sales-related and product support services to you, including dealing with your inquiries and requests, and providing warranty and support services
- To market our products (where permitted by law), including administering loyalty programs and referral programs, product improvement, market research (and for the purposes of demonstrating fair practices in market research), developing marketing strategies, administering marketing campaigns, and customizing your experiences, for example at outlets that sell PMI products and at events, and the content of messages we send you or advertisements we show you
- To understand whether you are still engaged with our marketing and whether you wish to continue to receive it
- For us or our business partners to inform you of potential opportunities to get involved in marketing or promoting PMI products
- To enable you to use, and improve your experience of, PMI touchpoints and PMI electronic devices
- To support all the above, including administering your accounts, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of PMI touchpoints, fraud prevention (for example in the context of our promotions, competitions and surveys, to ensure that they are not taken more than once by the same person, or in the context of e-commerce to protect cardholder information), personnel training and quality control, and administration and troubleshooting
- For business analytics, statistical or scientific purposes, including improving PMI products (for data collected from PMI electronic devices, this will apply only if you have chosen to send the information to us for these purposes) and services, outlets and events, and the information that we (or our affiliates) provide to our consumers
- For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected
The legal basis for our use of information about you is one of the following (which we explain in more detail in the “find out more” section):
- compliance with a legal obligation to which we are subject;
- the performance of a contract to which you are a party;
- a legitimate business interest that is not overridden by interests you have to protect the information;
- where none of the above applies, or where law requires it, your consent (which we will ask for before we process the information).
The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:
Purpose | Method of collection and legal basis for processing |
Comply with regulatory obligations
| This information is generally provided to us by you directly. We use it because it is necessary for us to comply with a legal obligation to sell products only to adults, or, in countries where there is no such legal obligation, because we have a legitimate business interest to sell our products only to adults that is not overridden by your interests, rights and freedoms to protect information about you. |
Lend or sell our products
| This information is generally provided to us by you directly (typically, name, address, e-mail address, payment information). We use it to discharge our contractual obligations to you as a buyer or borrower of our products. |
Provide sales-related and product support services
| This information is generally provided to us by you directly but may be combined with information that we collect automatically (for example, using technology (such as cookies and web beacons/pixels) to monitor your use of PMI touchpoints and e-mails from us), and using similar technology to monitor your use of third party touchpoints; and (where permitted by law) information that we acquire from third parties (such as public social media posts). We use it because we have a legitimate business interest in providing sales-related and product support services to our customers that is not overridden by your interests, rights and freedoms to protect information about you. |
Market our products (where permitted by law)
| This will typically be a combination of information that you provide to us (for example, your name and contact and social media details); information that we collect automatically (for example, using technology (such as cookies and web beacons/pixels) to monitor your use of PMI touchpoints and electronic messages (e.g. e-mails and SMS) from us), and using similar technology to monitor your use of third party touchpoints; and (where permitted by law) information that we acquire from third parties (such as public social media posts). We use it on the grounds that either:
|
Market our products (where permitted by law)
| This will typically be a combination of information that you provide to us (for example, your name and contact and social media details); information that we collect automatically (for example, using technology (such as cookies and web beacons/pixels) to monitor your use of PMI touchpoints and electronic messages (e.g. e-mails and SMS) from us), and using similar technology to monitor your use of third party touchpoints; and (where permitted by law) information that we acquire from third parties (e.g. public social media posts, and statistical information). We use it on the grounds that we have a legitimate business interest to market these things that is not overridden by your interests, rights and freedoms to protect information about you. In certain countries, where required by law, we will send you these materials in electronic format, and use these technologies, only with your consent. |
Use of PMI touchpoints and PMI electronic devices
| This information, if you choose to send it to us, will be sent to us either directly from the device’s own connection to the internet, or via one of our apps that you may download. This may include information about: (i) the device itself (such as holder serial number, charger serial number, firmware version, device errors); and (ii) use of the device (such as number of tobacco HEET sticks (for IQOS devices), number of cleans, battery use, puff count, and device life data (including cumulative values, and timestamps, for each of the foregoing)). We use it on the grounds either that (a) we have a legitimate business interest to provide you with PMI touchpoints and PMI electronic devices, and to provide you with this support, which is not overridden by your interests, rights and freedoms to protect information about you; or (b) that you have consented to these uses (these cases will be clear from the context). |
Support for all the above purposes
| This will typically be a combination of information that you provide to us (typically, name, password (or equivalent)) and information that we collect automatically (for example, information about your device, and cookies and similar tracking technologies, “digital fingerprinting” as described above, and (where permitted) recordings of your calls (and transcriptions of those recordings) or visits to PMI touchpoints). We use it on the grounds that correspond to the purpose for using the information that we are supporting. For example, where we administer your account to support a purchase or to provide after-sales service, we use the information to discharge our contractual obligations to you as a buyer of our products; where we administer your account to show you our products, we are supporting marketing and so we use it on the grounds that we have a legitimate business interest to market our products that is not overridden by your interests, rights and freedoms to protect information about you, and so on. |
Business analytics and improvements
| This will typically be a combination of information that you provide to us (such as information from your communications with PMI touchpoints; or demographic information, e.g. your age, gender and the city where you live); information that we collect from your electronic device (which, for PMI electronic devices, will include information about your electronic device and your use of it, but where we seek your consent to use certain data, we won’t use that data for these purposes unless you have given your consent to it); information that we collect automatically; and (where permitted by law) information that we acquire from third parties. Where we have more than one type of information from these categories, we will combine them to improve our analysis. We use it on the grounds that either:
|
Where we do not base our use of information about you on one of the above legal bases, or where law requires it, we will ask for your consent before we process the information (these cases will be clear from the context).
In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.
Who do we share your information with, and for what purposes?
We may share information about you with:
- PMI affiliates;
- third parties who provide PMI affiliates or you with products or services;
- PMI affiliates’ carefully selected business partners and advertisers (in areas connected with our products, or consistent with their style and image) so that they can contact you with offers that they think may interest you, in accordance with your preferences; and
- other third parties, where required or permitted by law.
We share information about you with others only in accordance with applicable laws. Thus, where law requires your consent, we will first ask for it.
Sharing data with other PMI affiliates
- Information about you will be shared with Philip Morris Products S.A. (based in Neuchâtel, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris Products S.A. processes the information about you for all the purposes described in this notice.
- Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
- Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.
- Details of PMI affiliates and the countries in which they are established are available via our website.
Country-specific additional points
According to which country you are in, we want you to be aware of some further points.
If you are in Japan, find out more…
If you are in Japan, note that we share information about you, for the purposes described in this notice, with other PMI affiliates on the basis of “joint use” under Japanese data protection laws. When we do this, Philip Morris Japan Limited continues to manage your personal information responsibly, and we require those with whom we share the data to do the same. Further, if they are located outside Japan, we take reasonable measures in accordance with the relevant laws and regulations.
Sharing data with Third Parties
To the extent permitted by applicable law, we may share information about you with third parties who provide PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).
To the extent permitted by applicable law, we may share information about you with PMI affiliates’ carefully selected third party business partners and advertisers (in line with the kind of thing you might associate with our products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.
Country-specific additional points
According to which country you are in, we want you to be aware of some further points.
If you are in Germany, find out more...
If you are in Germany, we share information about you with SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden., tel.: +49 611 92780, for the purpose of age verification. To learn more about how they process information about you, see their privacy notice here.
If you are in Japan, find out more…
If you are in Japan, note that we share information about you described in this notice as being collected by us, for the purposes described in this notice, with Dentsu Promotion Plus Inc. (“Dentsu”), the operator of IQOS Stores, IQOS Online Store and IQOS Telesales Center, on the basis of “joint use” under Japanese data protection laws. When we do this, Philip Morris Japan Limited (here for details) continues to manage your personal information responsibly, and we require Dentsu to do the same.
Where might information about you be sent?
As with any multinational organisation, we transfer information globally to our affiliates and service providers. Your data may therefore be transferred to other countries as part of our standard operations. Whenever we transfer your data abroad, we will limit access to your data only to those who need to see it, process your data in accordance with our internal data protection standards, protect it appropriately and only transfer information in compliance with applicable data privacy laws. When data is transferred, we will require the receiving party to keep your data confidential, delete it when it is no longer required and act in accordance with this privacy notice. Accordingly, information about you may be transferred outside of your jurisdiction. For example, if you live in the EU, EEA, UK, Australia or Japan, your data may be processed in another country.
When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.
For example, we and other PMI affiliates within the EU and EEA may transfer personal information to PMI affiliates, or to their service providers, outside the EU and EEA. In all such cases, the transfer will be:
- on the basis of a European Commission adequacy decision;
- subject to appropriate safeguards, for example the EU Standard Contractual Clauses or binding corporate rules; or
- with your consent or as necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.
For transfers from the UK, in accordance with the UK GDPR and guidance of the Information Commissioner’s Office.
In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.
Our service providers are located in many countries throughout the world, including in particular the EEA, Switzerland, the USA, Canada, India, the Philippines, Indonesia, and Australia.
How do we protect information about you?
We implement appropriate technical and organisational measures to protect personal information that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.
How long will information about you be kept?
We will retain information about you for the period necessary to fulfil the purposes for which the information was collected in accordance with our internal data retention standards. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes subject to legal obligations, legally obliged to retain the information, for example, for tax and accounting purposes, to either retain the information for a set minimum period of time, or to delete it after a set maximum period of time.
Typically, we retain data based on the criteria described in the table below. Where these periods conflict with legal obligations, for example, for tax and accounting purposes, to either retain the information for a set minimum period of time, or to delete it after a set maximum period of time, we apply those set periods instead.
Type | Explanation/typical retention criteria |
marketing to you (including marketing communications) (if you use digital touchpoints and are contactable) | Most of the information in your marketing profile is kept for the duration of our marketing relationship with you; for example, while you continue to use digital touchpoints, or respond to our communications. However, some elements of your marketing profile, such as records of how we interact with you, naturally go out of date after a period of time, so we delete them automatically after defined periods (typically 3 years) as appropriate for the purpose for which we collected them. |
marketing to you (including marketing communications) (if you are no longer in contact with us) | This scenario is the same as the above, but if we don’t have any contact with you for a long period (typically 2 years), we will stop sending you marketing communications and delete your history of responses to them. This will happen, for example, if you never click through to an invitation to an event, log on to a digital touchpoint, or contact customer care, during that time. The reason is that in these circumstances, we assume you would prefer not to receive the communications. |
marketing to you (including marketing communications) (if you are not contactable) | If you have registered to receive marketing communications, but the information you give us to contact you doesn’t work, we will retain your details for a period of typically only 1 year to allow you to return and correct it. |
marketing to you (including marketing communications) (incomplete registrations) | If you commence registering yourself in a database, but do not complete the process (for example, if you don’t complete the age verification process, or you don’t accept the touchpoint’s terms of use), we will retain your details (to allow you to return and complete the process) for up to 30 days, depending on the type of information missing. |
market research | If you are not registered with us for other purposes (e.g. marketing communications, warranty, customer care), and we use publicly available information about you in order to understand the market or your preferences, we will retain the information about you for a short period in order to perform the particular item of market research. If we collect information about you in other market research contexts, we will retain that information: for the purposes of the individual item of market research for the period reasonably required (typically no longer than 1 year); and for the purposes of demonstrating fair practices for so long as we need to be able to demonstrate that, and we will regularly review whether that purpose has been achieved to determine whether the retention is still required. |
purchases, loyalty transactions and warranty | If you purchase goods or perform a loyalty transaction, we will retain details of this for so long as required to complete the sale, and to comply with any legal obligations (for example, for tax and accounting record-keeping purposes and fraud-prevention purposes). If you also register for a warranty for a device, we will retain details of this for so long as relevant to the warranty. |
customer care | If you contact customer care, we will make a record of the matter (including details of your enquiry and our response) and retain it while it remains relevant to our relationship, for example if you need us to replace a device under warranty, or if your recent enquiries are relevant. Temporary records (for example, an automated recording of a telephone call in which you ask us to direct you to a retail outlet) may be relevant only until more permanent records are made and will be retained only temporarily. |
system audit and fraud prevention | System audit logs are retained typically for a period of up to 6 months for system recovery and for up to 10 years for fraud prevention. |
business analytics | We keep most business analytics data for the duration of our marketing relationship with you as described in the first line of this table above. However, some elements of it, such as some device information (if you choose to share it with us), naturally go out of date after a period of time, so we delete them automatically after defined periods as appropriate for the purpose for which we collected them. |
device data | We keep data collected from your device (should you choose to share it with us) for various periods, according to the purposes for which we use it: product improvement: 5 years (or earlier if you delete your marketing profile) business analytics: 5 years (or earlier if you delete your marketing profile) device diagnostics and upgrades: deleted immediately after providing the service demonstrating fair treatment of a consumer: 10 years |
age verification | The details you submitted for us to verify your age are deleted once we have completed the process of verification. We operate several processes for doing this and the retention period varies according to the process that is followed, from a few minutes to six months. We also keep some details separately, for fraud prevention purposes – see above. |
age recognition using computer analysis (this may be used if you request information about our products) | Your image is deleted immediately following the analysis (the analysis takes only a few seconds). |
What rights and options do you have?
You may have some or all of the following rights in respect of information about you that we hold:
- request us to give you access to it;
- request us to rectify it, update it, or erase it;
- request us to restrict our using it, in certain circumstances;
- object to our using it, in certain circumstances;
- withdraw your consent to our using it;
- data portability, in certain circumstances;
- opt out from our using it for direct marketing; and
- lodge a complaint with the supervisory authority in your country (if there is one).
We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive.
Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.
The rights you have depend on the laws of your country. If you are in the UK, European Union, European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.
Right in respect of the information about you that we hold | Further detail (note: certain legal limits to all these rights apply) |
to request us to give you access to it | This is confirmation of:
On your request we will provide you with a copy of the information about you that we use (provided this does not affect the rights and freedoms of others). |
to request us to rectify or update it | This applies if the information we hold is inaccurate or incomplete. |
to request us to erase it and in some cases an extension of this right, the right to be forgotten | This applies if:
|
to request us to restrict our processing of it | This right applies, temporarily while we look into your case, if you:
(if you make use of your right in these cases, we will tell you before we use the information again). This right applies also if:
|
to object to our processing it | You have two rights here: (i) if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; and (ii) if we use the information about you on the basis of legitimate interest for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection. |
to withdraw your consent to our using it | This applies if the legal basis on which we use the information about you is consent. These cases will be clear from the context (for example, if you gave your consent using the preference center in one of our apps, you can withdraw your consent by turning off the corresponding toggle). |
to data portability | If: (i) you have provided data to us; and (ii) we use that data, by automated means, and on the basis either of your consent, or on the basis of discharging our contractual obligations to you, then you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so. |
to lodge a complaint with the supervisory authority in your country | If you have any complaint, we will welcome an opportunity to resolve it for you directly. Please consider contacting us via the contact details linked to at the start of this notice before contacting a supervisory authority. If you do wish to contact a supervisory authority, details are as follows:
If you are unsure who your jurisdiction’s supervisory authority is, please contact us using the details linked to at the top of this page. |
Country-specific additional points
According to which country you are in, you may have some additional rights.
If you are in Australia, find out more…
If you are in Australia, the following additional information applies to you: if you do not provide your personal information to us, we may not be able to (as applicable) provide you with the information, products or services that you request; and our Privacy Policy (available here) explains: (i) how you may access and correct the personal information that we hold about you; (ii) how you can lodge a complaint regarding our handling of your personal information; and (iii) how we will handle any complaint.
If you are in France, find out more…
If you are in France, you have the right to give us instructions regarding information we hold about you in the event of your death (specifically, whether we should store or delete it, and whether others should have the right to see it). You may:
- issue general instructions to a digital service provider registered with the French data protection supervisory authority (called “CNIL”) (these instructions apply to all use of information about you); or
- give us specific instructions that apply only to our use of information about you.
- Your instructions may require us to transfer information about you to a third party (but where the information contains information about others, our obligation to respect also their privacy rights might mean that we can’t follow your instructions to the letter). You may appoint a third party to be responsible for ensuring your instructions are followed. If you do not appoint a third party in that way, your successors will (unless you specify otherwise in your instructions) be entitled to exercise your rights over information about you after your death:
in order to administer your estate (in which case your successors will be able to access information about you to identify and obtain information that could be useful to administer your estate, including any digital goods or data that could be considered a family memory that is transferable to your successors); and to ensure that parties using information about you take into account your death (such as closing your account, and restricting the use of, or updating, information about you).
- You may amend or revoke your instructions at any time. For further information on the processing of information about you in the event of your death, see Article 40-1 of the law 78-17 dated 6 January 1978. When you die, by default, you will stop using your account and we will delete information about you in accordance with our retention policies (see the paragraph “How long will information about you be kept?” for details).
If you are in the Philippines, find out more…
If you are in the Philippines, you may have rights in addition to those set out in this notice in accordance with the Philippine Data Privacy Act and its implementing rules and regulations, including the National Privacy Commission’s Privacy Policy Office Advisory Opinion No. 2018-031.
Who should you contact with questions?
If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant PMI affiliate, and if applicable data protection officer, linked to at the top of this notice. Contact details will also be given in any communications that a PMI affiliate sends you. If your country has a data protection authority, you have a right to contact it with any questions or concerns. If the relevant PMI affiliate cannot resolve your questions or concerns, you may also have the right to seek judicial remedy before a national court.
Changes to this notice
We may update this notice (and any supplemental privacy notice), from time to time. Where the law requires it, we will notify you of the changes; further, where the law requires it, we will also obtain your consent to the changes.
Last modified 18 July 2022.
TERMS OF USE
General
This website, www.veev-vape.com (the “Website”), is intended only for consumers of products that
contain nicotine, who are adults 18 years of age and over and who reside in the Republic of Croatia.
To use the Website a visitor shall confirm that he/she is a consumer of products that contain nicotine, is
18 years of age or older, is residing in the Republic of Croatia and shall agree to these Terms and
Conditions for Website Use (the “Terms of Use”). If a visitor does not agree with the Terms of Use, he/she may not use the Website.
The Terms of Use are available on the Website. By visiting the Website, by further using it or by registering
on the Website, it is considered that the visitor agrees to the Terms of Use. Amendments to these Terms
of Use shall be published on the Website and any continued use of the Website after such amendments
are posted will be considered acceptance of those changes.
Using tobacco product damages your health and is addictive. More information about this is available at:
https://www.pmi.com/our-business/about-us/our-views/health-effects-of-smoking-tobacco.
Ownership and changes of the Website
This Website is operated by Philip Morris Zagreb d.o.o. (“PM”), having its registered seat in Zagreb,
Heinzelova 70, 10000 Zagreb, personal identification number (OIB) 88062025421. PM is registered at the
Commercial Court in Zagreb, MBS 080174638, with a share capital of 40.490,00 euro, paid in full.
The Website features logos and other trademarks and service marks that are the property of, or are
licensed to, PM. The Website may also include trademarks or service marks of third parties. All these
trademarks and the property of their respective owners, and each user of the Website agrees not to use
or display them in any manner without the prior written permission of the applicable trademark owner.
The Website’s content is protected by intellectual property laws.
PM retains the right to change, adjust, shorten, supplement and/or delete the Website or the content
thereof, at any time, without leaving the prior version available.
Access, password
The Website is intended only for consumers of products that deliver nicotine, aged 18 years or above,
residing in Croatia. In order to be able to access the Website, each visitor shall firstly confirm his/her age,that he/she is a consumer of products that contain nicotine and that he/she resides in the Republic of Croatia.
During the registration the visitor must acknowledge that he/she has acquainted himself/herself with the
applicable Privacy Notice. Hereinafter the term “User” shall mean a visitor that successfully finalized the
registration process.
The user password is strictly personal, and the User may not share them with anyone else. This measure
is aimed at preventing any use of the Website by unauthorized third parties, especially minors and
persons that do not use products which deliver nicotine.
Any User must immediately inform PM when he/she has reasons to believe that (i) somebody is aware of
his/her user password or (ii) there is a risk that his/her user password are used in an unauthorized
manner. Any User is liable for any subsequent use of his/her user password. PM takes no responsibility
for the damages incurred as a result of unauthorized use of the Users user password.
You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account.
Use of the Website
The Website and all its contents are provided solely for non-commercial and informative use. The site is
not operated for advertising or marketing purposes. Using the Website or its contents, in particular the
reproduction, representation, sharing, communication, placing into circulation, dissemination, change, or
licensing, sale or any other exploitation whatsoever of the Website and/or the content thereof, text, parts
of a text or still or animated pictures, audio data, software, as well as any other data or information, is
expressly prohibited without a prior written consent of PM.
This Website may contain certain historical information that is not necessarily current and is provided for
your reference only. We reserve the right to modify the contents of the Website at any time, but we have
no obligation to update any information on this Website. You agree that it is your responsibility to monitor
changes to the Website.
We may interrupt the regular operation of the Website, or any portion of it, as necessary to perform
routine or non-routine maintenance, to correct errors, or to make other changes.
Use of products that deliver nicotine
Our products are designed for adult users of nicotine delivering products only. Our products contain
nicotine which is a highly addictive substance. Nicotine-containing products should not be used by
pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those
under (i) 18 years old, or (ii) if the legal age required to purchase of products that contain nicotine under
the local law of your country is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk.VEEV IS NOT RISK FREE AND THE BEST WAY TO REDUCE HEALTH RISKS RELATED TO THE USE OF PRODUCTS THAT DELIVER NICOTINE IS TO QUIT USE OF SUCH PRODUCTS ALTOGETHER.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.
Linking
The Website may include links to third party websites. These links are provided for your convenience
only. As we have no control over such websites, and we do not review them, please note that:
we do not endorse them, we are not responsible for them, and we make no promise in relation to them:
in particular we are not responsible for the terms on which such websites are made available or their
privacy practices, their availability, their content, advertising, products, or other materials, services or
information on or available from them; and
if you access any such websites, you do so at your own risk.
You may not frame, link or deep-link to the Website to any other website.
Privacy and cookies
To the extent that in the Website we collect any personal information about you, we will collect and
process it in accordance with our Privacy Notice. Please read it to find out more about what personal
information we collect about you, how we use it, with whom we share it, how we protect it, your rights
and how you can exercise them.
This Website also uses cookies and similar technologies to collect certain visitor information
automatically. To learn more about such technologies (including Google analytics cookies), how we use
them, and how you can accept or refuse them, please see our Cookie Notice.
You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms,
we may change them at any time.
Disclaimer
Any use of the Website is at the visitors or User’s sole risk. The Website is provided on an "as is" and "as
available" basis. PM reserves the right to restrict or terminate your access to the Website or any feature
of part of the Website at any time. PM and its affiliates decline any responsibility or warranty that (i) the
Website and its contents are accurate, complete and current; (ii) the access to and the use of the Website will be uninterrupted and error-free; (iii) that the Website will be secure, including without viruses or other malware. Any visitor or User is solely responsible for any damage to his/her computer system or loss of data that results from the use of the Website and assumes the entire cost of necessary servicing or repairs.
Limit of Liability
We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal
injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross
negligence.
We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.
You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.
We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of
data, profits, revenues, business, or goodwill.
If you cause a technical disruption of the Website or the systems transmitting the Website to you or others,you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.
Indemnification
Any visitor or User causing a technical disruption of the Website or the systems transmitting the Website
is responsible for any and all damages, including reasonable attorneys' fees and court costs, arising or
resulting from that disruption.
Changes of the Terms of Use
PM reserves the right, at its sole discretion, to change, add or remove these Terms of Use in whole or in
part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted on the Website. Any visitor’s or User’s continued use of the Website after any changes to these Terms of Use are posted will be considered acceptance of those changes.
Jurisdiction and Governing Law
The laws of Republic of Croatia govern these Terms of Use and any use of the Website. The courts located in the Republic of Croatia have the exclusive jurisdiction for any action in regard to his Website or its Terms of Use.
Other important rights that we have under these Terms
We may transfer our rights and obligations under these Terms to another organization, but this will not
affect your rights under these Terms.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our
rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce
any such failure against you, or that you do not have to comply with those obligations. If we do decide to
waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.
Each of the paragraphs of these Terms operates separately. This means that if any court or relevant
authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will
remain in full force and effect.
These Terms are not intended to give rights to anyone except you and us.
Contact details
For any questions about the Terms of Use please contact us via our customer care toll free number 0800
9153, email us on kontakt.hr@veev-vape.com or write to us at Philip Morris Zagreb d.o.o., Heinzelova 70,
10000 Zagreb.
Company information:
We are Philip Morris Zagreb d.o.o., a subsidiary of Philip Morris International Inc.
Philip Morris Zagreb d.o.o.
Seat: Zagreb, Heinzelova 70
Unique identification number (OIB): 88062025421
Registered at the Commercial Court in Zagreb, MBS 080174638, with a share capital 40.490,00 euro, paid in full
Raiffeisenbank Austria d.d. Zagreb IBAN: HR5124840081103117284
VEEV CARE PLUS
Uvjeti za sudjelovanje u programu VEEV Care Plus
- 1. Primjenjivost uvjeta
-
- Ovi se uvjeti (Uvjeti) primjenjuju na i uređuju vaše sudjelovanje u programu VEEV Care Plus (VEEV Care Plus). Pažljivo pročitajte ove uvjete jer utječu na vaša prava i uređuju vaš odnos s društvom Philip Morris Zagreb d. o. o. (Philip Morris).
- Smijete se učlaniti u VEEV Care Plus isključivo: (i) ako ste punoljetni korisnik nikotinskih proizvoda ili korisnik VEEV uređaja koji ima 18 ili više godina i registrirani ste u bazi podataka Philip Morris Zagreb d.o.o. i (ii) ako se vaše boravište nalazi u zemlji u kojoj je dostupan program VEEV Care Plus.
- Za sudjelovanje u programu VEEV Care Plus morate registrirati VEEV uređaj, koji zadovoljava uvjete opisane u članku 2. 1. (Uređaj), u Philip Morris Zagreb d.o.o. bazi podataka, i to na stranici veev-vape.com ili putem VEEV aplikacije.
- Prijavom za program VEEV Care Plus, i to registracijom Uređaja na stranici veev-vape.com ili upotrebom programa VEEV Care Plus na neki drugi način, pristajete na ove Uvjete sudjelovanja u programu VEEV Care Plus. Jednako tako, ako registrirate drugi Uređaj ili ako promijenimo ove Uvjete te i nakon toga upotrijebite program VEEV Care Plus, pristajete na Uvjete. Vaše se prihvaćanje Uvjeta odnosi na vašu zemlju boravišta prema Philip Morris Zagreb d.o.o. bazi podataka.
- Ako se ne slažete s ovim Uvjetima (ili ih se ne možete pridržavati), bit će vam onemogućeno upotrebljavati VEEV Care Plus.
- Ovi Uvjeti ne mogu ni na koji način biti izmijenjeni s vaše strane.
- Vaša upotreba programa VEEV Care Plus podložna je našim pravilima i možemo odbiti vašu prijavu za sudjelovanje u VEEV Care Plus ili možemo otkazati vaše pravo na upotrebu programa VEEV Care Plus iz bilo kojega razloga, uključujući kršenje ovih Uvjeta.
- Također, zadržavamo pravo na izmjenu ovih Uvjeta i programa VEEV Care Plus u bilo kojem trenutku, uz obavijest o tome. Ako se ne slažete s takvim izmjenama, možete u svakom trenutku prekinuti svoje članstvo u programu VEEV Care Plus.
- 2. Uključeni uređaji / Registracija
-
- Sljedeći se modeli Uređaja mogu registrirati u programu VEEV Care Plus:
- (a) VEEV uređaj koji društvo Philip Morris prodaje u državi kupnje i registracije.
- Uređaj mora imati čitljiv i važeći serijski broj.
- Svi novi korisnici VEEV uređaja koji se registriraju u Philip Morris Zagreb d.o.o. bazu podataka mogu postati članovi programa VEEV Care Plus registracijom Uređaja koji zadovoljava sve uvjete, unutar razdoblja pokrivenoga jamstvom Uređaja.
- Prilikom registracije morate pružiti sve potrebne i obvezne informacije na točan i potpun način i održavati te informacije ažurnima. Ako ne ispunite obvezna polja u obrascu za registraciju/ prijavu (primjerice dob, e-adresu i/ili broj telefona), vaša registracija/ prijava neće biti prihvaćena. Ako pružite netočne ili nepotpune informacije, Philip Morris zadržava pravo na ukidanje vašega članstva u programu VEEV Care Plus bez obavijesti.
- Nakon registracije za VEEV Care Plus primit ćete obavijest o tome je li vaša registracija bila uspješna. Članstvo u programu VEEV Care Plus i pružene usluge namijenjene su vama osobno i ne mogu se prenijeti na treću stranu.
- Vaša upotreba programa VEEV Care Plus povezana je sa zemljom vašeg boravišta. Budući da je VEEV Care Plus dostupan samo u određenim zemljama, ako promijenite zemlju boravišta, morate nas obavijestiti i ponovno aktivirati VEEV Care Plus u novoj zemlji boravišta.
- Sljedeći se modeli Uređaja mogu registrirati u programu VEEV Care Plus:
- 3. Trajanje i prestanak
-
- Vaše članstvo u programu VEEV Care Plus počinje danom registracije vašeg Uređaja unutar vašeg korisničkog profila i vrijedi tijekom preostaloga razdoblja pokrivenoga vašim dvanaestomjesečnim jamstvom za VEEV uređaj u državi kupnje. Registracijom Uređaja prihvaćate Uvjete programa VEEV Care Plus.
- Svoje članstvo u programu VEEV Care Plus smijete prekinuti s neposrednim učinkom obavještavajući o tome društvo Philip Morris Zagreb d.o.o. na prodajno-servisnim mjestima VEEV proizvoda ili putem Centra za korisničku podršku na besplatan broj 0800 9153 ili putem e-maila kontakt.hr@veev-vape.com. Nakon prekida članstva više nemate pravo na Usluge koje pokriva VEEV Care Plus ni za jedan od svojih Uređaja te se prekida pravo na Usluge koje su u tijeku ostvarivanja u trenutku prekida članstva s vaše strane.
- Philip Morris Zagreb d.o.o. smije prekinuti vaše članstvo u programu VEEV Care Plus s neposrednim učinkom ako prekršite ove Uvjete. Philip Morris Zagreb d.o.o. također smije prekinuti vaše članstvo iz bilo kojega razloga s otkaznim rokom od 7 (sedam) dana putem pisane obavijesti.
- Članstvo u programu VEEV Care Plus daje vam pravo na besplatnu upotrebu usluge koje su opisane u člancima 4., 5. i 6. (Usluge).
- 4. Međunarodna podrška
-
- Kada putujete u države u kojima društvo Philip Morris, njegova povezana društva, podružnice ili ovlašteni partneri prodaju VEEV uređaje, na raspolaganju vam je međunarodni broj korisničke podrške +800 2559 2559, a u slučaju ograničenja veze koja se mogu pojaviti kod određenih mobilnih operatera podrška je dostupna i na broju +41 21 547 88 88 (na pozive se mogu primjenjivati određene naknade, stoga savjetujemo korisnicima da se za pojedinosti obrate svom mobilnom operateru prije upućivanja poziva). Ta Usluga uključuje podršku iskusnih VEEV agenata u rješavanju poteškoća s VEEV uređajem te, ako je potrebno, zamjenu vašega Uređaja ako korisnik ispunjava uvjete za zamjenu na temelju jamstvenog zahtjeva ako se Uređaj koristi u skladu s Uputama za korištenje Uređaja.
- Mogućnosti ove Usluge, dostupnost Uređaja te vrijeme odziva i dostave ovise o državi. Ova Usluga ne utječe na vaša zakonska prava i prava iz jamstva koja se odnose na vaš Uređaj koja vrijede u državi kupnje.
- Ograničenja Međunarodne podrške
- (a) Ograničenja iz članka 4. 3. (Ograničenja) primjenjuju se na zamjenu u okviru Međunarodne podrške.
- (b) Sljedeći slučajevi nisu obuhvaćenim zamjenom u slučaju poteškoća s Uređajem, koje se odnose na materijal ili izradu, ako se Uređaj koristi u skladu s Uputama za korištenje Uređaja:
- (i) oštećenja nastala redovitim korištenjem stvari;
- (ii) površinska oštećenja (poput ogrebotina, udubljenja, slomljene plastike, itd.);
- (iii) oštećenja prouzročena nepravilnim korištenjem, strujnim udarom, neprikladnim rukovanjem, kontaktom s tekućinom ili vatrom;
- (iv) kvar zbog korištenja s nekompatibilnim proizvodom;
- (v) oštećenja ili kvarovi prouzročeni pokušajem korisnika ili tehničkoga servisera kojega proizvođač nije ovlastio da otvori, preinači ili popravi Uređaj;
- (vi) oštećenja ili kvarovi prouzročeni korištenjem suprotnom načinu korištenja opisanome u Uputama za korištenje Uređaja.
- (vii) uvjeti jamstva za VEEV patrone utvrđeni su zasebno.
- Podnošenje zahtjeva za Međunarodnu podršku
- (a) Trebate:
- (i) podnijeti zahtjev pozivom Centru za korisničku podršku na broj +800 2559 2559 što je prije moguće, a svakako u roku od 1 dan nakon nastupanja poteškoća s Uređajem koji se odnose na materijal ili izradu, a u slučaju da je Uređaj korišten u skladu s Uputama za korištenje Uređaja, te navesti sljedeće informacije: (1) serijski broj Uređaja o kojemu je riječ, (2) opis simptoma, poteškoća ili uzroka štete na Uređaju, (3) poruke s greškom i (4) radnje koje su se odvile prije nego su se pojavile poteškoće s Uređajem te korake koje ste poduzeli kako biste riješili poteškoću.
- (ii) ako to od vas bude zatraženo, morate dostaviti dokaz o kupnji Uređaja,
- (iii) pratiti upute o pakiranju i slanju poštom od strane društva Philip Morris za slanje Uređaja društvu Philip Morris i
- (iv) na drugi se način pridržavati procesa autorizacije vraćenih Uređaja društva Philip Morris s kojim će vas upoznati Centar za korisničku podršku.
- (b) Philip Morris utvrdit će imate li pravo na zamjenski Uređaj u skladu s ovim Uvjetima. Ako imate pravo na zamjenski Uređaj, on će vam biti dostavljen na jedan od sljedećih načina:
- (i) kurirskom dostavom. Dostavljač će Vam donijeti zamjenski Uređaj, a Uređaj u kvaru trebate poslati društvu Philip Morris, sve detalje ćete dobiti pozivom Centru za međunarodnu korisničku podršku na broj telefona +800 2559 2559.
- (ii) na prodajnome mjestu. Svoj Uređaj u kvaru možete vratiti na prodajno-servisna mjesta VEEV proizvoda koji sudjeluju u programu (ili na odgovarajuće mjesto u inozemstvu), a tamo ćete dobiti zamjenski Uređaj.
- (iii) poštom. Philip Morris dostavit će vam paket s prethodno plaćenom poštarinom kako biste poštom mogli poslati svoj Uređaj društvu Philip Morris. Nakon inspekcije i popravka Philip Morris vratit će vam Uređaj ili dostaviti zamjenski Uređaj. Philip Morris platit će poštarinu za slanje s vaše lokacije i na nju ako postupite u skladu sa svim uputama.
- (a) Trebate:
- 5. Ostale usluge
-
- Zamjena bez računa. Ova usluga pruža vam mogućnost da ćete, čak i ako niste sačuvali račun, moći ostvariti zamjenu unutar jamstvenog roka. Za korištenje ove usluge potrebno je registrirati svoj uređaj na svoj korisnički profil. Usluga je dostupna samo na odabranim prodajnim mjestima, odnosno na svim VEEV prodajno-servisnim mjestima. Za više informacija možete kontaktirati VEEV Centar za korisničku podršku na besplatan broj 0800 9153.
- Usluga brze zamjene. Ova Usluga vam omogućava brzu zamjenu Uređaja na VEEV prodajno-servisnim mjestima na kojima članovi programa VEEV Care Plus mogu ostvariti svoja prava u skladu s ovim Uvjetima ako se prilikom korištenja u skladu s Uputama za korištenje Uređaja pojave poteškoće s Uređajem koje se odnose na materijal ili izradu zbog kojih se može podnijeti valjani zahtjev za zamjenu na temelju jamstva. Usluga je dostupna samo na odabranim prodajnim mjestima, odnosno na svim VEEV prodajno-servisnim mjestima. Za više informacija možete kontaktirati VEEV Centar za korisničku podršku na besplatan broj 0800 9153.
- Budite informirani. Ako postanete korisnici VEEV Care Plus programa, možete primati obavijesti o novostima vezanim za VEEV proizvode te novim uslugama korisničke podrške, kao i sve dodatne informacije vezane za VEEV Care Plus, radi ispravnosti korištenja uređaja. Ova usluga omogućena je samo korisnicima koji su tijekom registracije odabrali da žele primati informacije o VEEV proizvodima.
- 6. Vaše obveze.
- Pristajete:
- (a) da nećete zloupotrebljavati program VEEV Care Plus i Usluge;
- (b) da ćete štititi sigurnost svojega članskog računa;
- (c) da prilikom zamjene svaki zamjenski Uređaj postane vaše vlasništvo, a da zamijenjeni Uređaj postane vlasništvo osobe koja obavlja zamjenu;
- (d) pridržavati se važećih zakona.
- 7. Jamstvo / Ograničenje odgovornosti
-
- Budući da je vaše članstvo u programu VEEV Care Plus besplatno, pruža se u stanju u kakvome jest i bez ikakvoga jamstva.
- Društvo Philip Morris i njegova povezana društva u najvećoj se mogućoj mjeri dopuštenoj važećim zakonima odriču odgovornosti za svu štetu (uključujući štetu prouzročenu nemarom ili kršenjem propisanih dužnosti), kršenje ugovornih odredbi, pogrešno prikazivanje, povrat ili za sve izravne gubitke, gubitak dobiti, prodaje, prihoda ili uštede, gubitak poslovanja ili dobre volje i/ili slične gubitke, ili gubitak ili oštećenje podataka ili informacija, ili čiste ekonomske gubitke, ili sve posebne, neizravne ili posljedične gubitke, troškove, štetu, naknade ili izdatke koji proizlaze iz vašeg članstva ili su na drugi način prouzročeni vašim članstvom u programu VEEV Care Plus ili vašom upotrebom Usluga. Philip Morris nije odgovoran ni za koji od gubitaka navedenih u članku 8. 2., čak i ako ste obavijestili Philip Morris o mogućnosti takvih gubitaka.
- Ništa u članku 8. ne isključuje odgovornost koje se ne može odreći/ koja se ne može isključiti u skladu s važećim zakonima.
- 8. Ostalo
-
- VEEV Care Plus nije polica osiguranja.
- VEEV Care Plus trenutačno se pruža bez naknade.
- Pojedinosti o obradi vaših osobnih podataka koje nam pružite opisane su u našoj Obavijesti o privatnosti potrošača dostupnoj na hr.veev-vape.com/hr/pravne-napomene#obavijest-o-zastiti-privatnosti.
- Na ove Uvjete primjenjuju se zakoni sjedišta društva Philip Morris (za društvo Philip Morris Zagreb d.o.o. relevantno je hrvatsko zakonodavstvo). Svaki pravni spor podliježe isključivoj sudskoj nadležnosti grada u kojemu Philip Morris ima sjedište (Zagreb, za Philip Morris Zagreb d.o.o.).
- Za pitanja, upite i informacije za kontakt, molimo vidjeti veev-vape.com/hr/hr/kontaktirajte-nas ili putem VEEV Centra za korisničku podršku na besplatan broj 0800 9153.
Firmware Licence Agreement
Firmware Licence Agreement
You must read this document carefully along with the user guide before using your VEEV device (“Device”) for the first time. This firmware licence agreement (“Agreement”) is between you ("you") and Philip Morris Products S.A. (“PMI”) and governs your use of the firmware (the software and instructions recorded in the memory) that operates with the Device ("Firmware"). No other person shall have any rights to enforce any of these terms.
If you download and install the Firmware or connect or otherwise use the Device, you are indicating that you have read and understood, and agree to be bound by, the terms of this Agreement. If you do not agree to the terms of this Agreement, you should not download the Firmware, you are not granted any rights whatsoever in the Firmware and you should not use the Device.
THESE TERMS
Licence. Subject to the terms of this Agreement PMI grants you a non-exclusive, non-transferable right to run the Firmware provided within the Device and any updated versions downloaded by you only on and as incorporated in the Device. Such a right is for domestic and private use only.
Restrictions. You must not:
1. copy or distribute, sublicense, sell, lease, rent or otherwise exploit (either commercially or without charge) or transfer the Firmware (either alone or as incorporated into the Device) to any third party without PMI’s prior written consent;
2. modify, adapt, alter, translate, or create derivative works from the Firmware(unless permitted to do so by law);
3. decompile, disassemble, reverse engineer or otherwise derive source code, or attempt to derive source code, from the Firmware (unless permitted to do so by law); or
4. allow a third party to do any of the above on your behalf.
Who owns the Firmware? The Firmware and all intellectual property rights associated with it are the exclusive property of PMI (or its licensors), except for OSS Components (which are licensed on the basis set out below). All rights in and to the Firmware not expressly granted to you in this Agreement are reserved by PMI.
Updates to the Firmware. PMI reserves the right to update the Firmware from time to time in its sole discretion, including adding, changing or removing functionalities and features. PMI is under no obligation to provide any updates to the Firmware.
Open Source Software. You understand that the Firmware may contain open source libraries, components, utilities and software (“OSS Components”). Further details of the relevant OSS Components contained in the Firmware are set out in the Appendix below. The OSS Components are provided subject to the licence terms and conditions applicable to such OSS Component (“OSS Licences”) as further detailed in the Appendix below. In the event of any conflict between the terms of this Agreement and an OSS Licence, the OSS Licence shall prevail in relation to the applicable OSS Component (only).
Export restrictions. You acknowledge that the Firmware may be subject to applicable import and export regulations, in particular in the United States and of the countries in which each party transacts business, specifically including U.S. Export Administration Act and Export Administration Regulations. You shall comply with any such laws and regulations as may be applicable.
Use of data. You understand and agree that PMI may collect certain technical, diagnostic and usage data relating to the Device, including as set out in https://www.pmiprivacy.com/.
Disclaimer. The Firmware is provided "as is," without any warranty. PMI disclaims all warranties, oral or written, express, implied, arising from course of dealing or use of trade, or by law. In addition to the previous sentence, the disclaimers set out in the relevant OSS Licences shall apply in relation to the applicable OSS Component.
No warranty. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of third party intellectual property rights, and accuracy are expressly excluded. You shall not have the right to make or pass on and shall take all measures necessary to ensure that neither you nor any of your distributors, agents, or employees shall make or pass on any warranty or representation on behalf of PMI to any third party.
Devices are for domestic and private use only. PMI will not have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity arising out of, or in connection with the Firmware or your use of the Firmware.
What is PMI liable for? In no event will PMI or its suppliers' total cumulative liability relating to the Firmware exceed the purchase price of the Device. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages. In these instances, the exclusions set out above may not apply to you.
PMI does not exclude or limit its liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by PMI’s negligence, fraud, or breach of your consumer rights.
OTHER IMPORTANT TERMS
If you breach this Agreement, your rights to use the Firmware end. This Agreement terminates automatically if you breach any term of this Agreement. Upon the termination of this Agreement, you must stop using the Firmware and destroy all copies of the Firmware in your possession. PMI may require you to provide evidence in writing that you have complied with your obligations under this heading.
PMI may transfer this Agreement to someone else. PMI may transfer its rights and obligations under this Agreement to another organisation. PMI will contact you to let you know if it plans to do this.
You need PMI’s consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if PMI agrees to this in writing.
If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if PMI delays in enforcing this Agreement, PMI can still enforce it later. If PMI does not insist immediately that you do anything you are required to do under this Agreement, or if PMI delays in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent PMI taking steps against you at a later date. For example, if you fail to pay and PMI does not chase you but continues to provide the Device, PMI can still require you to make the payment at a later date.
Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of the jurisdiction in which the Device is sold.
Appendix
OSS
Summary:
Component |
License |
Copyright |
CMSIS |
BSD-3-Clause |
Copyright (c) 2009-2017 ARM Limited. All rights reserved. |
CMSIS Device |
BSD-3-Clause |
ARM Limited - STMicroelectronics |
STM32L0 HAL |
BSD-3-Clause |
STMicroelectronics |
Licences:
Component: CMSIS
Copyright (c) 2009-2017 ARM Limited. All rights reserved.
BSD-3-Clause
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Component: CMSIS Device
BSD-3-Clause
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Component: STM32L0 HAL
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer >
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution
3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.