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Legal
  • PMI consumer privacy notice
  • Terms of use
  • Cookie notice
  • Company information
  • VEEV CARE PLUS
  • Firmware Licence Agreement

PMI CONSUMER PRIVACY NOTICE

We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are a member of Philip Morris International. Our details (name, address, etc.) will have been given to you separately at the time of (or to confirm) the collection of information about you, for example, in a notice on an app or a website, or in an e-mail, containing a link to this notice.

  • PMI: Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.
  • PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. “We” (or “us” or “our”) refers to the PMI affiliate that first collected information about you.
  • PMI product: means a product of ours or of another PMI affiliate.

How do we collect information about you?

We may collect information about you in various ways.

  • You may provide us with information directly (e.g. filling in a form, or making a call to us).
  • We may collect information automatically (e.g. when you use a PMI app or website).
  • We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter).

In this notice, we refer to all the methods by which you are in contact with us as “PMI touchpoints”. PMI touchpoints include both physical (for example, retail outlets and events), and digital (for example, apps and websites).

We may collect information that you provide directly. Typically this will happen when you:

  • sign up to be a member of our databases (this could be, for example, in person, via app, or online);
  • purchase PMI products or services at a retail outlet;
  • download, or use, a digital touchpoint (e.g. an app or a website);
  • contact us through a touchpoint, or by e-mail, social media or telephone;
  • register a device with us;
  • subscribe to a PMI panel portal;
  • register to receive PMI press releases, e-mail alerts, or marketing communications;
  • participate in PMI surveys or (where permitted by law) PMI competitions or promotions; or
  • attend an event that a PMI affiliate has organised.

We may collect information about you automatically. Typically this will happen when you:

  • visit an outlet that sells PMI products (e.g. by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);
  • attend an event that a PMI affiliate has organised (e.g. through purchases at the event or through sensors at the event that connect with mobile technology);
  • communicate with us (for example, through a touchpoint; or social media platforms);
  • use PMI touchpoints (e.g. through tracking mechanisms in an app or a website); or
  • make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital PMI touchpoints. The specific cookies and technologies used will depend on the PMI touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may acquire information about you from third parties. This may include information shared between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

  • information necessary to fulfil your orders
  • information necessary to provide warranty services
  • information you give us in forms or surveys
  • information about your visits to our outlets and events
  • information you give us in calls you make to call centres
  • information about your preferences and interests
  • information necessary to verify your age

Information that we collect from you directly will be apparent from the context in which you provide it. For example:

  • if you order a product from us through a touchpoint, you provide your name, contact, billing details, and the products you have chosen so that we can fulfil your order;
  • you may provide information on your product preferences and interests so that we can offer you products and services that will interest you;
  • if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;
  • we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image.

Information that we collect automatically will generally concern:

  • details of your visit or call (such as time and duration);
  • in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
  • your use of digital PMI touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
  • your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

  • To comply with regulatory obligations, such as verifying your age and status as a user of our products
  • To sell our products to you, including fulfilling your orders, processing your payments
  • To provide sales-related services to you, including dealing with your inquiries and requests, and providing warranty services
  • To market our products (where permitted by law), including administering loyalty programs, product improvement, market research, developing marketing strategies, administering marketing campaigns, and customizing your experiences at outlets that sell PMI products and at events
  • For us or our business partners to inform you of potential opportunities to get involved in marketing or promoting PMI products
  • To support all the above, including administering your accounts, enabling you to use PMI touchpoints, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of PMI touchpoints, and administration and troubleshooting
  • For business analytics and improvements, including improving PMI products, outlets and events, and the information that we (or our affiliates) provide to our customers
  • For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following (which we explain in more detail in the “find out more” section):

  • compliance with a legal obligation to which we are subject;
  • the performance of a contract to which you are a party;
  • a legitimate business interest that is not overridden by interests you have to protect the information;
  • where none of the above applies, your consent (which we will ask for before we process the information).

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Purpose

Method of collection and legal basis for Processing

Comply with regulatory obligations

·       verify your age and status as a user of our products

This information is generally provided to us by you directly.

We use it because it is necessary for us to comply with a legal obligation to sell products only to adults, or, in countries where there is no such legal obligation, because we have a legitimate business interest to sell our products only to adults that is not overridden by your interests, rights and freedoms to protect information about you.

Sell our products

·       fulfil your orders (including sending receipts)

·       process your payments

·       provide warranty services

This information is generally provided to us by you directly (typically, name, address, e-mail address, payment information).

We use it to discharge our contractual obligations to you as a buyer of our products.

Provide sales-related services

·       deal with your inquiries and requests

·       correspond with you

·       general administration and troubleshooting

·       administer loyalty programs

This information is generally provided to us by you directly.

We use it because we have a legitimate business interest in providing sales-related services to our customers that is not overridden by your interests, rights and freedoms to protect information about you.

Market our products (where permitted by law)

·       understand your preferences (such as what products or events may interest you or may be better tailored to your needs) and, where permitted by law, market to you personally

·       administer loyalty programs

·       invite you to participate in, and administer, surveys or market research campaigns

·       for market research

·       develop marketing strategies

·       administer marketing campaigns

·       customize your experience of PMI touchpoints (for example, to personalize your visit, such as with greetings or suggestions that might interest you)

This will typically be a combination of information that you provide to us (for example, your name and contact and social media details); information that we collect automatically (for example, using technology to monitor use of PMI touchpoints) and (where permitted by law) information that we acquire from third parties (such as public social media posts).

We use it on the grounds that we have a legitimate business interest to market our products, to operate PMI touchpoints, and to customize your experiences, in these ways that is not overridden by your interests, rights and freedoms to protect information about you.

Market our products (where permitted by law)

·       provide you with information about, and to manage, PMI affiliates, their promotions, products and services, outlets, events and the regulation of our products; and to develop and improve tools to pursue these purposes

This will typically be a combination of information that you provide to us (for example, your name and contact details, your social media handles); information that we collect automatically (for example, using cookies and similar technologies) and (where permitted by law) information that we acquire from third parties (such as public social media posts).

We use it on the grounds that we have a legitimate business interest to market these things that is not overridden by your interests, rights and freedoms to protect information about you.

In certain countries, where required by law, we will send you these materials in electronic format only with your consent.

Support for all the above purposes

·       administering your accounts

·       enabling you to use PMI touchpoints (for example, allowing you to remain logged in to sections of a touchpoint that are reserved for authorized users only, administering your language preference, associating your shopping cart with you)

·       corresponding with you

·       managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service)

·       enhancing your experiences

·       administration and troubleshooting

This will typically be a combination of information that you provide to us (typically, name, password (or equivalent)) and information that we collect automatically (for example, information about your device, and cookies and similar tracking technologies).

We use it on the grounds that correspond to the purpose for using the information that we are supporting. For example, where we administer your account to support a purchase or to provide after-sales service, we use the information to discharge our contractual obligations to you as a buyer of our products; where we administer your account to show you our products, we are supporting marketing and so we use it on the grounds that we have a legitimate business interest to market our products that is not overridden by your interests, rights and freedoms to protect information about you, and so on.

Business analytics and improvements

·       allowing us or our business partners to inform you of potential opportunities to get involved in promoting PMI products

·       for business analytics and improvements (including for PMI products, outlets that sell PMI products, events, digital PMI touchpoints and the information that we (or our affiliates) provide to our customers)

This will typically be a combination of information that you provide to us; information that we collect automatically; and (where permitted by law) information that we acquire from third parties.

We use it on the grounds that we have a legitimate business interest to analyze and to improve our business performance, our products, PMI touchpoints, outlets and events, and to invite others to get involved in promoting PMI products, that is not overridden by interests, rights and freedoms to protect information about you.

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

  • PMI affiliates;
  • third parties who provide PMI affiliates or you with products or services;
  • PMI affiliates’ carefully selected business partners and advertisers (in areas connected with our products, or consistent with their style and image) so that they can contact you with offers that they think may interest you, in accordance with your preferences; and
  • other third parties, where required or permitted by law.

Sharing data with other PMI affiliates

  • Information about you will be shared with Philip Morris International Management SA (based in Lausanne, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris International Management SA processes the information about you for all the purposes described in this notice.
  • Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
  • Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available at www.pmi.com.

Sharing data with Third Parties

  • We may share information about you with third parties who provide PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).
  • We may share information about you with PMI affiliates’ carefully-selected third party business partners and advertisers (in line with the kind of thing you might associate with our products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
  • We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.

 

 

Where might information about you be sent?

As with any multinational organisation, PMI affiliates transfer information globally. Accordingly, information about you may be transferred globally (if your information is collected within the European Economic Area, this means that your information may be transferred outside it).

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.

For example, PMI affiliates within the European Economic Area (“EEA”) may transfer personal information to PMI affiliates outside the EEA. In all cases, the transfer will be:

  • on the basis of a European Commission adequacy decision;
  • subject to appropriate safeguards, for example the EU Model Contracts; or
  • necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.

In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.

How do we protect information about you?

We implement appropriate technical and organisational measures to protect personal information that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Typically, we retain data based on the criteria described in the table below:

 

Type

Explanation/typical retention criteria

·       marketing to you (including marketing communications) (if you use digital touchpoints and are contactable)

Most of the information in your marketing profile is kept for the duration of our marketing relationship with you; for example, while you continue to use digital touchpoints, or respond to our communications. However, some elements of your marketing profile, such as records of how we interact with you, naturally go out of date after a period of time, so we delete them automatically after defined periods (typically 3 years) as appropriate for the purpose for which we collected them.

·       marketing to you (including marketing communications) (if you are no longer in contact with us)

This scenario is the same as the above, but if we don’t have any contact with you for a long period (typically 2 years), we will stop sending you marketing communications and delete your history of responses to them. This will happen, for example, if you never click through to an invitation to an event, log on to a digital touchpoint, or contact customer care, during that time. The reason is that in these circumstances, we assume you would prefer not to receive the communications.

·       marketing to you (including marketing communications) (if you are not contactable)

If you have registered to receive marketing communications, but the information you give us to contact you doesn’t work, we will retain your details for a period of typically only 6 months to allow you to return and correct it.

·       marketing to you (including marketing communications) (incomplete registrations)

If you commence registering yourself in a database, but do not complete the process (for example, if you don’t complete the age verification process, or you don’t accept the touchpoint’s terms of use), we will retain your details for only 6 months to allow you to return and complete the process.

·       market research

If you are not registered with us for other purposes (e.g. marketing communications, warranty, customer care), and we use publicly available information about you in order to understand the market or your preferences, we will retain the information about you for a short period in order to perform the particular item of market research.

·       purchases and warranty

If you purchase goods, we will retain details of this for so long as required to complete the sale, and to comply with any legal obligations (for example, for tax and accounting record-keeping purposes). If you also register for a warranty for a device, we will retain details of this for so long as relevant to the warranty.

·       customer care

If you contact customer care, we will make a record of the matter (including details of your enquiry and our response) and retain it while it remains relevant to our relationship, for example if you need us to replace a device under warranty, or if your recent enquiries are relevant. Temporary records (for example, an automated recording of a telephone call in which you ask us to direct you to a retail outlet) may be relevant only until more permanent records are made, and will be retained only temporarily.

·       system audit logs

System audit logs are retained typically for a period of only a few months.

·       business analytics

Business analytics data is typically collected automatically when you use PMI touchpoints and anonymised/aggregated shortly afterwards.

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

  • request us to give you access to it;
  • request us to rectify it, update it, or erase it;
  • request us to restrict our using it, in certain circumstances;
  • object to our using it, in certain circumstances;
  • withdraw your consent to our using it;
  • data portability, in certain circumstances;
  • opt out from our using it for direct marketing; and
  • lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.

Right in respect of the information about you that we hold

Further detail (note: certain legal limits to all these rights apply)

·       to request us to give you access to it

This is confirmation of:

·       whether or not we process information about you;

·       our name and contact details;

·       the purpose of the processing;

·       the categories of information concerned;

·       the categories of persons with whom we share the information and, where any person is outside the EEA and does not benefit from a European Commission adequacy decision, the appropriate safeguards for protecting the information;

·       (if we have it) the source of the information, if we did not collect it from you;

·       (to the extent we do any, which will have been brought to your attention) the existence of automated decision-making, including profiling, that produces legal effects concerning you, or significantly affects you in a similar way, and information about the logic involved, as well as the significance and the envisaged consequences of such processing for you; and

·       the criteria for determining the period for which we will store the information.

On your request we will provide you with a copy of the information about you that we use (provided this does not affect the rights and freedoms of others).

·       to request us to rectify or update it

This applies if the information we hold is inaccurate or incomplete.

·       to request us to erase it

This applies if:

·       the information we hold is no longer necessary in relation to the purposes for which we use it;

·       we use the information on the basis of your consent and you withdraw your consent (in this case, we will remember not to contact you again, unless you tell us you want us to delete all information about you in which case we will respect your wishes);

·       we use the information on the basis of legitimate interest and we find that, following your objection, we do not have an overriding interest in continuing to use it;

·       the information was unlawfully obtained or used; or

·       to comply with a legal obligation.

·       to request us to restrict our processing of it

This right applies, temporarily while we look into your case, if you:

·       contest the accuracy of the information we use; or

·       have objected to our using the information on the basis of legitimate interest

(if you make use of your right in these cases, we will tell you before we use the information again).

This right applies also if:

·       our use is unlawful and you oppose the erasure of the data; or

·       we no longer need the data, but you require it to establish a legal case.

·       to object to our processing it

You have two rights here:

(i)       if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; and

(ii)     if we use the information about you on the basis of legitimate interest for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection.

·       to withdraw your consent to our using it

This applies if the legal basis on which we use the information about you is consent. These cases will be clear from the context.

·       to data portability

If:

(i)   you have provided data to us; and

(ii)  we use that data, by automated means, and on the basis either of your consent, or on the basis of discharging our contractual obligations to you,

then you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so.

·       to lodge a complaint with the supervisory authority in your country

Each European Economic Area country must provide for one or more public authorities for this purpose.

You can find their contact details here:

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

For other countries please consult the website of your country’s authority.

 

Country-specific additional points

According to which country you are in, you may have some additional rights.

  • If you are in France, you have the right to give us instructions regarding information we hold about you in the event of your death (specifically, whether we should store or delete it, and whether others should have the right to see it). You may:
  • issue general instructions to a digital service provider registered with the French data protection supervisory authority (called “CNIL”) (these instructions apply to all use of information about you); or
  • give us specific instructions that apply only to our use of information about you.

Your instructions may require us to transfer information about you to a third party (but where the information contains information about others, our obligation to respect also their privacy rights might mean that we can’t follow your instructions to the letter). You may appoint a third party to be responsible for ensuring your instructions are followed. If you do not appoint a third party in that way, you successors will (unless you specify otherwise in your instructions) be entitled to exercise your rights over information about you after your death:

  • in order to administer your estate (in which case your successors will be able to access information about you to identify and obtain information that could be useful to administer your estate, including any digital goods or data that could be considered a family memory that is transferable to your successors); and
  • to ensure that parties using information about you take into account your death (such as closing your account, and restricting the use of, or updating, information about you).

You may amend or revoke your instructions at any time. For further information on the processing of information about you in the event of your death, see Article 40-1 of the law 78-17 dated 6 January 1978. When you die, by default, you will stop using your account and we will delete information about you in accordance with our retention policies (see the paragraph “How long will information about you be kept?” for details).

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant PMI affiliate, and if applicable data protection officer, here. Contact details will also be given in any communications that a PMI affiliate sends you.

If your country has a data protection authority, you have a right to contact it with any questions or concerns. If the relevant PMI affiliate cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of the changes where required by law to do so.

Last modified 27 March 2018.

TERMS OF USE

General

This website, www.veev-vape.com (the “Website”), is intended only for consumers of products that contain nicotine, who are adults 18 years of age and over and who reside in the Republic of Croatia.

To use the Website a visitor shall confirm that he/she is a consumer of products that contain nicotine, is 18 years of age or older, is residing in the Republic of Croatia and shall agree to these Terms and Conditions for Website Use (the “Terms of Use”). If a visitor does not agree with the Terms of Use, he/she may not use the Website.

The Terms of Use are available on the Website. By visiting the Website, by further using it or by registering on the Website, it is considered that the visitor agrees to the Terms of Use. Amendments to these Terms of Use shall be published on the Website and any continued use of the Website after such amendments are posted will be considered acceptance of those changes.

Using tobacco product damages your health and is addictive. More information about this is available at: https://www.pmi.com/our-business/about-us/our-views/health-effects-of-smoking-tobacco.

Ownership and changes of the Website

This Website is operated by Philip Morris Zagreb d.o.o. (“PM”), having its registered seat in Zagreb, Heinzelova 70, 10000 Zagreb, personal identification number (OIB) 88062025421. PM is registered at the Commercial Court in Zagreb, MBS 080174638, with a share capital of 305.100,00 kuna, paid in full.

The Website features logos and other trademarks and service marks that are the property of, or are licensed to, PM. The Website may also include trademarks or service marks of third parties. All these trademarks and the property of their respective owners, and each user of the Website agrees not to use or display them in any manner without the prior written permission of the applicable trademark owner. The Website’s content is protected by intellectual property laws.

PM retains the right to change, adjust, shorten, supplement and/or delete the Website or the content thereof, at any time, without leaving the prior version available.

Access, password

The Website is intended only for consumers of products that contain nicotine, aged 18 years or above, residing in Croatia. In order to be able to access the Website, each visitor shall firstly confirm his/her age, that he/she is a consumer of products that contain nicotine and that he/she resides in the Republic of Croatia. In order to access all information available on the Website, a visitor must register by providing the required personal information and by determining a user password that shall be reserved for his/her use only. During the registration the visitor must also acknowledge that he/she has acquainted himself/herself with the applicable Privacy Notice. Hereinafter the term “User” shall mean a visitor that successfully finalized the registration process.

The user password is strictly personal, and the User may not share them with anyone else. This measure is aimed at preventing any use of the Website by unauthorized third parties, especially minors and persons that do not use products which contain nicotine.  

Any User must immediately inform PM when he/she has reasons to believe that (i) somebody is aware of his/her user password or (ii) there is a risk that his/her user password are used in an unauthorized manner. Any User is liable for any subsequent use of his/her user password. PM takes no responsibility for the damages incurred as a result of unauthorized use of the Users user password.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account

Use of the Website

The Website and all its contents are provided solely for non-commercial and informative use. The site is not operated for advertising or marketing purposes. Using the Website or its contents, in particular the reproduction, representation, sharing, communication, placing into circulation, dissemination, change, or licensing, sale or any other exploitation whatsoever of the Website and/or the content thereof, text, parts of a text or still or animated pictures, audio data, software, as well as any other data or information, is expressly prohibited without a prior written consent of PM.

This Website may contain certain historical information that is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on this Website. You agree that it is your responsibility to monitor changes to the Website.

We may interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of products that contain nicotine

Our products are designed for adult users of nicotine containing products only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 18 years old, or (ii) if the legal age required to purchase of products that contain nicotine under the local law of your country is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. VEEV IS NOT RISK FREE AND THE BEST WAY TO REDUCE HEALTH RISKS RELATED TO THE USE OF PRODUCTS THAT CONTAIN NICOTINE IS TO QUIT USE OF SUCH PRODUCTS ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

-              we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and

-              if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Any use of the Website is at the visitors or User’s sole risk. The Website is provided on an "as is" and "as available" basis. PM reserves the right to restrict or terminate your access to the Website or any feature of part of the Website at any time. PM and its affiliates decline any responsibility or warranty that (i) the Website and its contents are accurate, complete and current; (ii) the access to and the use of the Website will be uninterrupted and error-free; (iii) that the Website will be secure, including  without viruses or other malware. Any visitor or User is solely responsible for any damage to his/her computer system or loss of data that results from the use of the Website and assumes the entire cost of necessary servicing or repairs.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Indemnification

Any visitor or User causing a technical disruption of the Website or the systems transmitting the Website is responsible for any and all damages, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

Changes of the Terms of Use

PM reserves the right, at its sole discretion, to change, add or remove these Terms of Use in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted on the Website. Any visitor’s or User’s continued use of the Website after any changes to these Terms of Use are posted will be considered acceptance of those changes.

Jurisdiction and Governing Law

The laws of Republic of Croatia govern these Terms of Use and any use of the Website. The courts located in the Republic of Croatia have the exclusive jurisdiction for any action in regard to his Website or its Terms of Use.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

Contact details

For any questions about the Terms of Use please contact us via our customer care toll free number 0800 9153, email us on kontakt.hr@veev-vape.com or write to us at Philip Morris Zagreb d.o.o., Heinzelova 70, 10000 Zagreb.

COOKIE NOTICE

This Cookie Notice sets out how we, Philip Morris Zagreb d.o.o., Heinzelova 70, 10000 Zagreb (“PM”), the owner of this digital platform, use cookies and similar tracking technologies on our digital platforms to collect certain visitor information automatically. It explains how you can accept or refuse the cookies we serve and how you can find more information about cookies.

 

What are cookies and web beacons?

Cookies are small text files that are placed on your computer when you visit a digital platform. Cookies are widely used by digital platform owners in order to make them work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the digital platform owner are called “first party cookies”. Cookies set by parties other than the digital platform owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the digital platform (like analytics). The parties that set these third party cookies can recognize your computer both when it visits the digital platform in question and also when it visits certain other digital platforms.

Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included in our digital platforms and newsletters (including email) and are usually used in combination with cookies to identify your device or browser, and your online behavior.

 

Why do you use cookies?

We use cookies to collect certain information about the visitors to our digital platforms. This may include details of their computer's IP address, browser type, and screen resolution, as well as certain behavioural or preference information, such as their language preferences, or which pages they visited and for how long.

This information enables us to understand how visitors use our digital platform and to provide them with enhanced digital platform functionality. However, it is collected in a way that does not enable us to determine the actual identity of visitors to our digital platforms, unless they choose to provide this voluntarily.

 

What cookies do you use?

The table below shows the types of information, and how you can control whether the information is collected:

Category of technology

Purpose of technology

Example of use

Type of information collected

How you can control the use

Strictly necessary

Provide the digital platform and its features.

Display content on your device properly.

The IP address of the device, browser type, screen resolution.

Because this is essential to operate the digital platform and its services, you cannot opt out.

Functionality

Provide the digital platform and its features in a convenient way.

Remember who you are, your preferences and your settings, so you don’t need to enter them each time you change page, such as:

- if you sign in to a secure area

- if you select a preferred language

- if you select regional settings.

The IP address of the device, together with preference information you enter, such as language preferences or region.

To learn how to opt out of functionality cookies using your browser settings click here.

Note that opting out may impact the functionality you receive when using the digital platform.

 

To learn how to manage privacy and storage settings for Flash cookies click here.

 

Performance measurement

Allow us to improve the way the digital platform operates.

Understand how people use our platform, or how well it performs.

However, we receive only anonymous information from these technologies: the information they collect is reduced so that it identifies only the area where you are located, then aggregated, before we receive it.

How many people visit, from where they come to our digital platform, and how they use our digital platform (including the most popular pages, how people move around the site, how long they spend on the site, error messages, and so on).

You can opt out of performance cookies using your browser settings; note that how you do this varies from browser to browser, so please visit your browser’s help menu.

 

Alternatively, click here.

 

To control the use of cookies set by Google, see below.

Do you serve targeted advertising?

No. At this time, we do not serve any cookies through our digital platform for targeted advertising purposes, nor do we allow any third party to do this.

 

Do you use Google analytics or other website analytics tools?

Google Analytics, owned by Google, Inc. ("Google") is used by this digital platform and is a way for us to monitor how you use this digital platform so that we can improve the digital platform. Google Analytics is a web analytics service provided by Google. Google Analytics uses "cookies", which are text files placed on your computer, to help the digital platform analyze how users use the digital platform. The information generated by the cookie about your use of the digital platform (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the digital platform, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this digital platform.

 

Furthermore, regardless of the origin of the IP address (European Union member state, other parties of the Agreement on the European Economic Area or elsewhere) Google anonymizes the last eight symbols of the IP address (for IPv4 addresses) or the last 80 bits (for IPv6 addresses) (a processes known as “IP masking”). Google does this because we activated the “anonymize IP” system. Finally, Google does store this anonymized data on servers in the United States of America. Google uses this data on behalf of PM for the purpose of assessing your use of the digital platform, generating reports on the activities on the digital platform for us and to provide other services in connection to the activities on the digital platform and Internet usage. Google will not connect your IP address with other data that they store.

 

If you would like, you can prevent Google to collect and use data (cookies and IP address) by downloading and installing an add-on for your browser.

 

You can visit the following links for additional information on Google Analytics Terms of Service by PM, information that Google provides on data privacy and security and Googles privacy policy.

 

What is a cookie noting the acceptance of the Cookie Notice?

This cookie stores data on your acceptance of PM’s cookie notice.

 

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

You can set or amend your web browser controls to accept or refuse cookies. As the ways in which you can do this vary from browser to browser, please visit your browser’s help menu for further details. Please note that if you choose to reject cookies, doing so may impair some of our digital platform functionality.

 

Where Can I Get Further Information?

If you have any questions or comments about our Cookie Notice, please contact us via our customer care service toll free number 0800 9153, email us on kontakt.hr@veev-vape.com or write to us at Philip Morris Zagreb d.o.o., Heinzelova 70, 10000 Zagreb.

 

Company information:

We are Philip Morris Zagreb d.o.o., a subsidiary of Philip Morris International Inc.

Philip Morris Zagreb d.o.o.

Seat: Zagreb, Heinzelova 70

Unique identification number (OIB): 88062025421

Registered at the Commercial Court in Zagreb, MBS 080174638, with a share capital of 305.100,00 kuna, paid in full

Raiffeisenbank Austria d.d. Zagreb IBAN: HR5124840081103117284

VEEV CARE PLUS

Uvjeti za sudjelovanje u programu VEEV Care Plus

  • 1. Primjenjivost uvjeta
  •  
    1. Ovi se uvjeti (Uvjeti) primjenjuju na i uređuju vaše sudjelovanje u programu VEEV Care Plus (VEEV Care Plus). Pažljivo pročitajte ove uvjete jer utječu na vaša prava i uređuju vaš odnos s društvom Philip Morris Zagreb d. o. o. (Philip Morris).
    2. Smijete se učlaniti u VEEV Care Plus isključivo: (i) ako ste punoljetni korisnik        nikotinskih proizvoda ili korisnik VEEV uređaja koji ima 18 ili više godina i registrirani ste u bazi podataka Philip Morris Zagreb d.o.o. i (ii) ako se vaše boravište nalazi u zemlji u kojoj je dostupan program VEEV Care Plus.
    3. Za sudjelovanje u programu VEEV Care Plus morate registrirati VEEV uređaj, koji zadovoljava uvjete opisane u članku 2. 1. (Uređaj), u Philip Morris Zagreb d.o.o. bazi podataka, i to na stranici veev-vape.com ili putem VEEV aplikacije.
    4. Prijavom za program VEEV Care Plus, i to registracijom Uređaja na stranici veev-vape.com ili upotrebom programa VEEV Care Plus na neki drugi način, pristajete na ove Uvjete sudjelovanja u programu VEEV Care Plus. Jednako tako, ako registrirate drugi Uređaj ili ako promijenimo ove Uvjete te i nakon toga upotrijebite program VEEV Care Plus, pristajete na Uvjete. Vaše se prihvaćanje Uvjeta odnosi na vašu zemlju boravišta prema Philip Morris Zagreb d.o.o. bazi podataka.
    5. Ako se ne slažete s ovim Uvjetima (ili ih se ne možete pridržavati), bit će vam onemogućeno upotrebljavati VEEV Care Plus.
    6. Ovi Uvjeti ne mogu ni na koji način biti izmijenjeni s vaše strane.
    7. Vaša upotreba programa VEEV Care Plus podložna je našim pravilima i možemo odbiti vašu prijavu za sudjelovanje u VEEV Care Plus ili možemo otkazati vaše pravo na upotrebu programa VEEV Care Plus iz bilo kojega razloga, uključujući kršenje ovih Uvjeta.
    8. Također, zadržavamo pravo na izmjenu ovih Uvjeta i programa VEEV Care Plus u bilo kojem trenutku, uz obavijest o tome. Ako se ne slažete s takvim izmjenama, možete u svakom trenutku prekinuti svoje članstvo u programu VEEV Care Plus.
  •  
  • 2. Uključeni uređaji / Registracija
  •  
    1. Sljedeći se modeli Uređaja mogu registrirati u programu VEEV Care Plus:
      • (a)    VEEV uređaj koji društvo Philip Morris prodaje u državi kupnje i registracije.
    2. Uređaj mora imati čitljiv i važeći serijski broj.
    3. Svi novi korisnici VEEV uređaja koji se registriraju u Philip Morris Zagreb d.o.o. bazu podataka mogu postati članovi programa VEEV Care Plus registracijom Uređaja koji zadovoljava sve uvjete, unutar razdoblja pokrivenoga jamstvom Uređaja.
    4. Prilikom registracije morate pružiti sve potrebne i obvezne informacije na točan i potpun način i održavati te informacije ažurnima. Ako ne ispunite obvezna polja u obrascu za registraciju/ prijavu (primjerice dob, e-adresu i/ili broj telefona), vaša registracija/ prijava neće biti prihvaćena. Ako pružite netočne ili nepotpune informacije, Philip Morris zadržava pravo na ukidanje vašega članstva u programu VEEV Care Plus bez obavijesti.
    5. Nakon registracije za VEEV Care Plus primit ćete obavijest o tome je li vaša registracija bila uspješna. Članstvo u programu VEEV Care Plus i pružene usluge namijenjene su vama osobno i ne mogu se prenijeti na treću stranu.
    6. Vaša upotreba programa VEEV Care Plus povezana je sa zemljom vašeg boravišta. Budući da je VEEV Care Plus dostupan samo u određenim zemljama, ako promijenite zemlju boravišta, morate nas obavijestiti i ponovno aktivirati VEEV Care Plus u novoj zemlji boravišta.
  •  
  • 3. Trajanje i prestanak
  •  
    1. Vaše članstvo u programu VEEV Care Plus počinje danom registracije vašeg Uređaja unutar vašeg korisničkog profila i vrijedi tijekom preostaloga razdoblja pokrivenoga vašim dvanaestomjesečnim jamstvom za VEEV uređaj u državi kupnje. Registracijom Uređaja prihvaćate Uvjete programa VEEV Care Plus.
    2. Svoje članstvo u programu VEEV Care Plus smijete prekinuti s neposrednim učinkom obavještavajući o tome društvo Philip Morris Zagreb d.o.o. na prodajno-servisnim mjestima VEEV proizvoda ili putem Centra za korisničku podršku na besplatan broj 0800 9153 ili putem e-maila kontakt.hr@veev-vape.com. Nakon prekida članstva više nemate pravo na Usluge koje pokriva VEEV Care Plus ni za jedan od svojih Uređaja te se prekida pravo na Usluge koje su u tijeku ostvarivanja u trenutku prekida članstva s vaše strane.
    3. Philip Morris Zagreb d.o.o. smije prekinuti vaše članstvo u programu VEEV Care Plus s neposrednim učinkom ako prekršite ove Uvjete. Philip Morris Zagreb d.o.o. također smije prekinuti vaše članstvo iz bilo kojega razloga s otkaznim rokom od 7 (sedam) dana putem pisane obavijesti.
    4. Članstvo u programu VEEV Care Plus daje vam pravo na besplatnu upotrebu usluge koje su opisane u člancima 4., 5. i 6. (Usluge).
  •  
  • 4.  Međunarodna podrška
  •  
    1. Kada putujete u države u kojima društvo Philip Morris, njegova povezana društva, podružnice ili ovlašteni partneri prodaju VEEV uređaje, na raspolaganju vam je međunarodni broj korisničke podrške +800 2559 2559, a u slučaju ograničenja veze koja se mogu pojaviti kod određenih mobilnih operatera podrška je dostupna i na broju +41 21 547 88 88 (na pozive se mogu primjenjivati određene naknade, stoga savjetujemo korisnicima da se za pojedinosti obrate svom mobilnom operateru prije upućivanja poziva). Ta Usluga uključuje podršku iskusnih VEEV agenata u rješavanju poteškoća s VEEV uređajem te, ako je potrebno, zamjenu vašega Uređaja ako korisnik ispunjava uvjete za zamjenu na temelju jamstvenog zahtjeva ako se Uređaj koristi u skladu s Uputama za korištenje Uređaja.
    2. Mogućnosti ove Usluge, dostupnost Uređaja te vrijeme odziva i dostave ovise o državi. Ova Usluga ne utječe na vaša zakonska prava i prava iz jamstva koja se odnose na vaš Uređaj koja vrijede u državi kupnje.
    3. Ograničenja Međunarodne podrške
      • (a) Ograničenja iz članka 4. 3. (Ograničenja) primjenjuju se na zamjenu u okviru Međunarodne podrške.
      • (b) Sljedeći slučajevi nisu obuhvaćenim zamjenom u slučaju poteškoća s Uređajem, koje se odnose na materijal ili izradu, ako se Uređaj koristi u skladu s Uputama za korištenje Uređaja:
        • (i) oštećenja nastala redovitim korištenjem stvari;
        • (ii) površinska oštećenja (poput ogrebotina, udubljenja, slomljene plastike, itd.);
        • (iii) oštećenja prouzročena nepravilnim korištenjem, strujnim udarom, neprikladnim rukovanjem, kontaktom s tekućinom ili vatrom;
        • (iv) kvar zbog korištenja s nekompatibilnim proizvodom;
        • (v) oštećenja ili kvarovi prouzročeni pokušajem korisnika ili tehničkoga servisera kojega proizvođač nije ovlastio da otvori, preinači ili popravi Uređaj;
        • (vi) oštećenja ili kvarovi prouzročeni korištenjem suprotnom načinu korištenja opisanome u Uputama za korištenje Uređaja.
        • (vii) uvjeti jamstva za VEEV patrone utvrđeni su zasebno.
    4. Podnošenje zahtjeva za Međunarodnu podršku
      • (a) Trebate:
        • (i) podnijeti zahtjev pozivom Centru za korisničku podršku na broj +800 2559 2559 što je prije moguće, a svakako u roku od 1 dan nakon nastupanja poteškoća s Uređajem koji se odnose na materijal ili izradu, a u slučaju da je Uređaj korišten u skladu s Uputama za korištenje Uređaja, te navesti sljedeće informacije: (1) serijski broj Uređaja o kojemu je riječ, (2) opis simptoma, poteškoća ili uzroka štete na Uređaju, (3) poruke s greškom i (4) radnje koje su se odvile prije nego su se pojavile poteškoće s Uređajem te korake koje ste poduzeli kako biste riješili poteškoću.
        • (ii) ako to od vas bude zatraženo, morate dostaviti dokaz o kupnji Uređaja,
        • (iii) pratiti upute o pakiranju i slanju poštom od strane društva Philip Morris za slanje Uređaja društvu Philip Morris i
        • (iv) na drugi se način pridržavati procesa autorizacije vraćenih Uređaja društva Philip Morris s kojim će vas upoznati Centar za korisničku podršku. 
      • (b) Philip Morris utvrdit će imate li pravo na zamjenski Uređaj u skladu s ovim Uvjetima. Ako imate pravo na zamjenski Uređaj, on će vam biti dostavljen na jedan od sljedećih načina:
        • (i) kurirskom dostavom. Dostavljač će Vam donijeti zamjenski Uređaj, a Uređaj u kvaru trebate poslati društvu Philip Morris, sve detalje ćete dobiti pozivom Centru za međunarodnu korisničku podršku na broj telefona +800 2559 2559.
        • (ii) na prodajnome mjestu. Svoj Uređaj u kvaru možete vratiti na prodajno-servisna mjesta VEEV proizvoda koji sudjeluju u programu (ili na odgovarajuće mjesto u inozemstvu), a tamo ćete dobiti zamjenski Uređaj.
        • (iii) poštom. Philip Morris dostavit će vam paket s prethodno plaćenom poštarinom kako biste poštom mogli poslati svoj Uređaj društvu Philip Morris. Nakon inspekcije i popravka Philip Morris vratit će vam Uređaj ili dostaviti zamjenski Uređaj. Philip Morris platit će poštarinu za slanje s vaše lokacije i na nju ako postupite u skladu sa svim uputama.
  •  
  • 5. Ostale usluge
  •  
    1. Zamjena bez računa. Ova usluga pruža vam mogućnost da ćete, čak i ako niste sačuvali račun, moći ostvariti zamjenu unutar jamstvenog roka. Za korištenje ove usluge potrebno je registrirati svoj uređaj na svoj korisnički profil. Usluga je dostupna samo na odabranim prodajnim mjestima, odnosno na svim VEEV prodajno-servisnim mjestima. Za više informacija možete kontaktirati VEEV Centar za korisničku podršku na besplatan broj 0800 9153.
    2. Usluga brze zamjene. Ova Usluga vam omogućava brzu zamjenu Uređaja na VEEV prodajno-servisnim mjestima na kojima članovi programa VEEV Care Plus mogu ostvariti svoja prava u skladu s ovim Uvjetima ako se prilikom korištenja u skladu s Uputama za korištenje Uređaja pojave poteškoće s Uređajem koje se odnose na materijal ili izradu zbog kojih se može podnijeti valjani zahtjev za zamjenu na temelju jamstva. Usluga je dostupna samo na odabranim prodajnim mjestima, odnosno na svim VEEV prodajno-servisnim mjestima. Za više informacija možete kontaktirati VEEV Centar za korisničku podršku na besplatan broj 0800 9153.
    3. Budite informirani. Ako postanete korisnici VEEV Care Plus programa, možete primati obavijesti o novostima vezanim za VEEV proizvode te novim uslugama korisničke podrške, kao i sve dodatne informacije vezane za VEEV Care Plus, radi ispravnosti korištenja uređaja. Ova usluga omogućena je samo korisnicima koji su tijekom registracije odabrali da žele primati informacije o VEEV proizvodima.
  •  
  • 6. Vaše obveze.
  •  
  • Pristajete:
  •  
  • (a) da nećete zloupotrebljavati program VEEV Care Plus i Usluge;
  • (b) da ćete štititi sigurnost svojega članskog računa;
  • (c) da prilikom zamjene svaki zamjenski Uređaj postane vaše vlasništvo, a da zamijenjeni       Uređaj postane vlasništvo osobe koja obavlja zamjenu;
  • (d) pridržavati se važećih zakona.
  •  
  • 7. Jamstvo / Ograničenje odgovornosti
  •  
    1. Budući da je vaše članstvo u programu VEEV Care Plus besplatno, pruža se u stanju u kakvome jest i bez ikakvoga jamstva.
    2. Društvo Philip Morris i njegova povezana društva u najvećoj se mogućoj mjeri dopuštenoj važećim zakonima odriču odgovornosti za svu štetu (uključujući štetu prouzročenu nemarom ili kršenjem propisanih dužnosti), kršenje ugovornih odredbi, pogrešno prikazivanje, povrat ili za sve izravne gubitke, gubitak dobiti, prodaje, prihoda ili uštede, gubitak poslovanja ili dobre volje i/ili slične gubitke, ili gubitak ili oštećenje podataka ili informacija, ili čiste ekonomske gubitke, ili sve posebne, neizravne ili posljedične gubitke, troškove, štetu, naknade ili izdatke koji proizlaze iz vašeg članstva ili su na drugi način prouzročeni vašim članstvom u programu VEEV Care Plus ili vašom upotrebom Usluga. Philip Morris nije odgovoran ni za koji od gubitaka navedenih u članku 8. 2., čak i ako ste obavijestili Philip Morris o mogućnosti takvih gubitaka.
    3. Ništa u članku 8. ne isključuje odgovornost koje se ne može odreći/ koja se ne može isključiti u skladu s važećim zakonima.
  •  
  • 8. Ostalo
  •  
    1. VEEV Care Plus nije polica osiguranja.
    2. VEEV Care Plus trenutačno se pruža bez naknade.
    3. Pojedinosti o obradi vaših osobnih podataka koje nam pružite opisane su u našoj Obavijesti o privatnosti potrošača dostupnoj na hr.veev-vape.com/hr/pravne-napomene#obavijest-o-zastiti-privatnosti.
    4. Na ove Uvjete primjenjuju se zakoni sjedišta društva Philip Morris (za društvo Philip Morris Zagreb d.o.o. relevantno je hrvatsko zakonodavstvo). Svaki pravni spor podliježe isključivoj sudskoj nadležnosti grada u kojemu Philip Morris ima sjedište (Zagreb, za Philip Morris Zagreb d.o.o.).
    5. Za pitanja, upite i informacije za kontakt, molimo vidjeti veev-vape.com/hr/hr/kontaktirajte-nas ili putem VEEV Centra za korisničku podršku na besplatan broj 0800 9153.

Firmware Licence Agreement

Firmware Licence Agreement

You must read this document carefully along with the user guide before using your VEEV device (“Device”) for the first time. This firmware licence agreement (“Agreement”) is between you ("you") and Philip Morris Products S.A. (“PMI”) and governs your use of the firmware (the software and instructions recorded in the memory) that operates with the Device ("Firmware"). No other person shall have any rights to enforce any of these terms.

If you download and install the Firmware or connect or otherwise use the Device, you are indicating that you have read and understood, and agree to be bound by, the terms of this Agreement. If you do not agree to the terms of this Agreement, you should not download the Firmware, you are not granted any rights whatsoever in the Firmware and you should not use the Device.

THESE TERMS

Licence. Subject to the terms of this Agreement PMI grants you a non-exclusive, non-transferable right to run the Firmware provided within the Device and any updated versions downloaded by you only on and as incorporated in the Device.  Such a right is for domestic and private use only.

Restrictions. You must not:

1. copy or distribute, sublicense, sell, lease, rent or otherwise exploit (either commercially or without charge) or transfer the Firmware (either alone or as incorporated into the Device) to any third party without PMI’s prior written consent;

2. modify, adapt, alter, translate, or create derivative works from the Firmware(unless permitted to do so by law);

3. decompile, disassemble, reverse engineer or otherwise derive source code, or attempt to derive source code, from the Firmware (unless permitted to do so by law); or

4. allow a third party to do any of the above on your behalf.

Who owns the Firmware? The Firmware and all intellectual property rights associated with it are the exclusive property of PMI (or its licensors), except for OSS Components (which are licensed on the basis set out below). All rights in and to the Firmware not expressly granted to you in this Agreement are reserved by PMI.

Updates to the Firmware. PMI reserves the right to update the Firmware from time to time in its sole discretion, including adding, changing or removing functionalities and features. PMI is under no obligation to provide any updates to the Firmware.

Open Source Software. You understand that the Firmware may contain open source libraries, components, utilities and software (“OSS Components”). Further details of the relevant OSS Components contained in the Firmware are set out in the Appendix below. The OSS Components are provided subject to the licence terms and conditions applicable to such OSS Component (“OSS Licences”) as further detailed in the Appendix below.  In the event of any conflict between the terms of this Agreement and an OSS Licence, the OSS Licence shall prevail in relation to the applicable OSS Component (only).

Export restrictions. You acknowledge that the Firmware may be subject to applicable import and export regulations, in particular in the United States and of the countries in which each party transacts business, specifically including U.S. Export Administration Act and Export Administration Regulations. You shall comply with any such laws and regulations as may be applicable.

Use of data. You understand and agree that PMI may collect certain technical, diagnostic and usage data relating to the Device, including as set out in https://www.pmiprivacy.com/.

Disclaimer. The Firmware is provided "as is," without any warranty. PMI disclaims all warranties, oral or written, express, implied, arising from course of dealing or use of trade, or by law. In addition to the previous sentence, the disclaimers set out in the relevant OSS Licences shall apply in relation to the applicable OSS Component.

No warranty. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of third party intellectual property rights, and accuracy are expressly excluded. You shall not have the right to make or pass on and shall take all measures necessary to ensure that neither you nor any of your distributors, agents, or employees shall make or pass on any warranty or representation on behalf of PMI to any third party.

Devices are for domestic and private use only. PMI will not have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity arising out of, or in connection with the Firmware or your use of the Firmware.

What is PMI liable for? In no event will PMI or its suppliers' total cumulative liability relating to the Firmware exceed the purchase price of the Device. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages. In these instances, the exclusions set out above may not apply to you.

PMI does not exclude or limit its liability to you if it would be unlawful to do so.  This includes liability for death or personal injury caused by PMI’s negligence, fraud, or breach of your consumer rights.

OTHER IMPORTANT TERMS

If you breach this Agreement, your rights to use the Firmware end. This Agreement terminates automatically if you breach any term of this Agreement. Upon the termination of this Agreement, you must stop using the Firmware and destroy all copies of the Firmware in your possession. PMI may require you to provide evidence in writing that you have complied with your obligations under this heading.

PMI may transfer this Agreement to someone else. PMI may transfer its rights and obligations under this Agreement to another organisation. PMI will contact you to let you know if it plans to do this.

You need PMI’s consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if PMI agrees to this in writing.

If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if PMI delays in enforcing this Agreement, PMI can still enforce it later. If PMI does not insist immediately that you do anything you are required to do under this Agreement, or if PMI delays in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent PMI taking steps against you at a later date. For example, if you fail to pay and PMI does not chase you but continues to provide the Device, PMI can still require you to make the payment at a later date.

Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of the jurisdiction in which the Device is sold.

 

Appendix

OSS

Summary:

Component

License

Copyright

CMSIS

BSD-3-Clause

Copyright (c) 2009-2017 ARM Limited. All rights reserved.

CMSIS Device

BSD-3-Clause

ARM Limited - STMicroelectronics

STM32L0 HAL

BSD-3-Clause

STMicroelectronics

 

Licences:

Component: CMSIS

Copyright (c) 2009-2017 ARM Limited. All rights reserved.

BSD-3-Clause

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

 

Component: CMSIS Device

BSD-3-Clause

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

 

Component: STM32L0 HAL

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer >

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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