English

Get round-the-clock support

VEEV NOW device icon hover: VEEV NOW device icon

VEEV NOW
Veev Icon hover: Veev Icon

VEEV
414-AP-ROW-CAFE-WORK-VEEV-00011-IQOS-Look-v01_Desktop_1920x810

First steps

Using your VEEV is easy. Learn how to use.

Learn more
VEEV on the table
International assistance

If you are on a holiday or travelling for work in a country where VEEV is available and your device is damaged, let us know and we'll replace your IQOS for free, according to T&C.

Learn more
Golden Veev

Accidental damage coverage

If you accidentally damage your VEEV device, we’ll replace it for free according to T&C so you can continue your VEEV experience with one less thing to worry about.

Learn more
Blue VEEV next to the green VEEV

Be informed

News about VEEV products, new customer support services and additional information about the VEEV CARE PLUS service. You can confirm you want to receive this information and always be informed to properly use the VEEV device.*
*This service is provided only to users who have confirmed in their user account that they want to receive information about VEEV products.

Got a question?
Find the answer in our FAQs
See FAQs

Something we haven’t covered?

There are several ways you can reach us.

mail icon

Send us an email

Write to us. Our inbox is never too full. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.
Email us
contact icon

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to a VEEV expert. Working hours: Mon - Fri from 8 to 20 h; Sat - Sun from 10 to 18 h.
Get in touch