What should I do if my VEEV device is not working?
In the event of any issue, please reset your device:
1. Press the button for 10 seconds, then release
If the above reset procedure does not resolve the issue, please, contact our Customer Support via:
o phone: 0800 9153
o e-mail: kontakt.hr@veev-vape.com
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Can you explain what the lights on a VEEV ONE device mean?
The device can show 1-4 white lights, 1 red light
Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.
Blinking 5 times lower white light indicates low battery. Please, recharge.
Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.
All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range
Blinking bottom red light indicates device error.
Please, reset the device. If this does not solve the issue, please, contact Customer Care support
No lights may indicate:
· The device is OFF
· The battery is fully discharged
· Device is physically damaged
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is strongly addictive.
VEEV ONE flavour are available in 1.8% (20mg/ml) nicotine level.
VEEV ONE is not risk-free. The best choice is to quit tobacco and nicotine altogether. For more information, click here.
Why I cannot start using my VEEV ONE?
If you have issues starting your vaping session, there might be several reasons:
· The device is not charged
· You press & hold the button during vaping
· There is no e-liquid left in the VEEV pod
· Device malfunction
· VEEV ONE pod leaks
If your device is not starting, please, check the following:
· Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB Cable.
· To start the experience, press the button only once and do not hold the button while vaping
· Ensure the VEEV ONE pod has e-liquid in it. If not, replace by a new pod
Reset your device by pressing the button for 10 seconds.
How do I clean VEEV ONE device?
Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod
VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid.
Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use
Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking
In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water. Read Safety Warnigns that come with packaging.
Is it OK to remove the VEEV ONE pod while the device is still on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device.
How do I reset a VEEV device?
Press the button for more than 10 seconds and release
All lights will blink white twice, confirming that the device has been reset
How can I tell if the device runs low on e-liquid?
VEEV ONE device is equipped with a smart digital control to signal that the pod is almost empty.
VEEV ONE pod e-liquid level is fully visible.
To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off.
This is designed to prevent experiencing overheating and burnt taste.
In this case, simply replace your VEEV ONE pod by a new one.
Can I use my VEEV charger with VEEV ONE device?
No, you’ll not be able to use your VEEV charger with your VEEV ONE device
Only use the manufacturer supplied charging cable (supplied in the box) and the AC power adaptor certified (sold separately). For optimal charging performance, only use a manufacturer-approved charging cable.
How do I charge the VEEV ONE device?
It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.
When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out
VEEV ONE full charge lasts as long as one pod.
Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46
What should I do if my VEEV device is not working?
In the event of any issue, please reset your device:
1. Press the button for 10 seconds, then release
If the above reset procedure does not resolve the issue, please, contact our Customer Support via:
o phone: 0800 9153
o e-mail: kontakt.hr@veev-vape.com
Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
Can you explain what the lights on a VEEV ONE device mean?
The device can show 1-4 white lights, 1 red light
Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.
Blinking 5 times lower white light indicates low battery. Please, recharge.
Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.
All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range
Blinking bottom red light indicates device error.
Please, reset the device. If this does not solve the issue, please, contact Customer Care support
No lights may indicate:
· The device is OFF
· The battery is fully discharged
· Device is physically damaged
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is strongly addictive.
VEEV ONE flavour are available in 1.8% (20mg/ml) nicotine level.
VEEV ONE is not risk-free. The best choice is to quit tobacco and nicotine altogether. For more information, click here.
Why I cannot start using my VEEV ONE?
If you have issues starting your vaping session, there might be several reasons:
· The device is not charged
· You press & hold the button during vaping
· There is no e-liquid left in the VEEV pod
· Device malfunction
· VEEV ONE pod leaks
If your device is not starting, please, check the following:
· Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB Cable.
· To start the experience, press the button only once and do not hold the button while vaping
· Ensure the VEEV ONE pod has e-liquid in it. If not, replace by a new pod
Reset your device by pressing the button for 10 seconds.
How do I clean VEEV ONE device?
Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod
VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid.
Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use
Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking
In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water. Read Safety Warnigns that come with packaging.
Is it OK to remove the VEEV ONE pod while the device is still on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device.
How do I reset a VEEV device?
Press the button for more than 10 seconds and release
All lights will blink white twice, confirming that the device has been reset
How can I tell if the device runs low on e-liquid?
VEEV ONE device is equipped with a smart digital control to signal that the pod is almost empty.
VEEV ONE pod e-liquid level is fully visible.
To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off.
This is designed to prevent experiencing overheating and burnt taste.
In this case, simply replace your VEEV ONE pod by a new one.
Can I use my VEEV charger with VEEV ONE device?
No, you’ll not be able to use your VEEV charger with your VEEV ONE device
Only use the manufacturer supplied charging cable (supplied in the box) and the AC power adaptor certified (sold separately). For optimal charging performance, only use a manufacturer-approved charging cable.
How do I charge the VEEV ONE device?
It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.
When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out
VEEV ONE full charge lasts as long as one pod.
Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46