Activating the VEEV device before first use

VEEV is only for use by adults who would otherwise continue to smoke or use other nicotine products. That is why VEEV device needs to be activated before first use.

Why do I need to activate my VEEV device?

VEEV devices are only for use by adults. That is why they are shipped inactive from the factory and they need to be activated before first use. This includes verifying your age in order to prove you are an adult.

How do I activate my VEEV device?

Start by scanning the QR code or accessing the link in your VEEV device folio "Comment activer et utiliser votre cigarette électronique ?" and simply follow the instructions.

First, you’ll have to register for a VEEV account and confirm that you are a smoker of user of other nicotine products. 

In order to finish creating your account, you will need to verify your age to prove that you are over 18. 

Once you've been age verified, you can register and activate your VEEV device using an activation code.   

Your activation code will be provided to you after you register your VEEV, along with step-by-step instructions for how to enter the code on your device.   

You can also activate your VEEV via Bluetooth® or USB cable. Please note, you might have to download a specific browser: 

- Google Chrome if you have an Android phone. Download from the Play Store.

- If you are an iPhone user, you’ll have to download the Bluefy browser from your App Store.

What is Bluefy? 

Bluefy is an internet browser which helps connect your iPhone to our website via Bluetooth® in order to securely pair, activate and manage your VEEV device.

Bluefy is secure, convenient to use and it won’t take a lot of space on your phone. You can download it for free from the App Store.

Compatible devices 

Certain mobile phones are incompatible with the VEEV vape. If you're connecting and activating via Bluetooth® or USB using your smartphone, please check if your device is compatible by clicking  here.

Is there another way to activate my VEEV device? 

Yes. You can activate your VEEV device by calling our customer centre at 0800 292 292.

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