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FAQ

NEW VEEV USER REGISTRATION


VEEV is a product intended only for adults who are smokers and / or users of nicotine-based products. The sale of VEEV to minors is prohibited. For this reason, we not only ask you to declare your age before accessing the VEEV site, but we also carry out checks on the age of majority during registration. This verification is carried out through a first check of the fiscal code and, if necessary, through an identity document. The documents are used for the sole purpose of verifying the age of majority.

  • What documents can be used for age verification?
  • The following Italian identity documents: Identity card, electronic identity card, identity card 3.0, driving license, passport and health card.

  • How can I upload the photo of the document for age verification?
  • In the event that the fiscal code alone is not sufficient for age verification, you can proceed with uploading or scanning one of the aforementioned documents through the PC webcam, uploading an existing file or through the smartphone camera.

  • I have no possibility to scan the document: how can I register?
  • You can use an image previously saved on your device. Alternatively, you can contact Customer Service who will be able to give you support.

  • I entered all the data correctly but the registration is not successful
  • Make sure you have correctly entered all your personal data in the form and, in case of scanning the document, that there is an exact correspondence between what is entered in each field of the registration form and what is reported on the document. In case of problems you can contact the Customer Service who will be able to give you support.

  • I don't have an Italian document, how can I register?
  • In this case it is necessary to contact the Customer Service who will be able to give you support.

  • How is the data in my document processed?
  • The copy of the inserted identity document will be deleted 1 month after acquisition.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
  • English

Please enter your month and year of birth to confirm you are a smoker or user of nicotine or tobacco products over the age of 18.

Confirm

Sorry! This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our products such as electronic cigarettes and liquids containing nicotine, and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our electronic cigarettes and liquids containing nicotine are not an alternative to quitting and are not designed as cessation aids. They are not risk free. Nicotine is highly addictive. Only for use by adults and not recommended for those who do not smoke. Please visit the “Important”page of this website for further risk information.