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CONTINUE
VEEV inPRIME
warranty
Voluntary 12-month warranty covers your
device
against manufacturing defects—no
extra cost.
VEEV inPRIME warranty
has got you covered
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What is covered by the voluntary guarantee?
We will repair or replace any component of the VEEV inPRIME device that is defective in materials or workmanship, provided the warranty conditions have been met and a valid voluntary warranty claim exists.
If repair is not possible, the product will be replaced or a corresponding component with equivalent functionality will be provided.
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What is excluded from the VEEV inPRIME warranty?
Items excluded from the warranty:
Damage caused by misuse, overvoltage, improper handling, contact with liquid or fire.
Malfunctions due to use with incompatible products.
Damage or malfunctions caused by opening, modifying or repairing components by users or third parties not authorised by the manufacturer.
Damage or malfunctions caused by use contrary to the description in the VEEV inPRIME user manual.
Normal decline in battery performance, unless the battery failure is due to a defect in materials or workmanship.
Products where the serial number has been removed or altered.
Note: Replacement colour and/or model are subject to availability of that colour and/or model.
Please note that the warranty is only valid for the VEEV inPRIME device. VEEV inPRIME pods and VEEV NOW ULTRA vapes are excluded.
How long is the voluntary VEEV inPRIME guarantee valid?
In addition to the statutory warranty, when you purchase the VEEV inPRIME device, you benefit from our voluntary warranty for 12 months from the date of purchase – at no additional cost, of course.
If the warranty conditions are met, we will repair or replace your device promptly within this period. It is important that you retain the receipt or a photo of the receipt as proof of purchase.