Why age verification?

VEEV is a product intended only for adults who smoke and/or use nicotine products. Minors must not access or use tobacco or nicotine-containing products. For this reason, we not only require you to declare your age before accessing the site, but we also verify you are of legal age at the time of purchase.

For this reason, we have implemented a simple age verification process on veev-vape.com.

How does age verification work?

To confirm that you meet the minimum age to purchase on veev-vape.com, we will ask you to complete age verification by choosing between two available methods.
You have up to 3 attempts for each age verification method.

If you have difficulty proceeding with these methods, you can receive support from our call center by calling 800 226 042.

1. Preparation

Before you begin, follow these instructions:

Find a well-lit area
Remove any covering
If you wear glasses, you can keep them on

Remember to allow camera access when prompted by your browser.

2. Position your face exactly within the frame

Align your face within the on-screen frame shown on the screen. When your face is positioned correctly, the system can capture the image as accurately as possible. Ensure that only you are in the frame and no other people are present.

3. Remain still for verification

Once your face is correctly positioned, remain still for a few seconds.

If a button appears, tap it to proceed.
Alternatively, the system will proceed automatically. Remaining still will ensure more accurate recognition.

Stay still to ensure the process is successful.

Verification via trusted external database check

1. Enter your details

We ask you to enter/confirm some personal information required to verify your age via a check on a trusted external database. Enter correct and complete details to avoid errors.

The First name, Last name and Date of birth information in your profile will already appear pre-filled.

Additional information collected will not be saved to your profile, but will only be used for age verification.

2. Receive the outcome

In a few seconds you will know whether the verification was successful.

Did the verification fail?

You have 3 attempts for each verification method.
If all attempts are unsuccessful, you can contact our VEEV Customer Service at

800 226 042

Call now

FAQ

Why age verification?

All our products are only for adult smokers or adults who would otherwise continue to smoke or use other nicotine products. Minors must not use or have access to tobacco or nicotine in any form. Preventing minors from accessing tobacco, nicotine products, and any devices or accessories related to their use is our top priority. For this reason, we have implemented an adult verification process on veev-vape.com. For more information on how Philip Morris Italia processes your personal data, please see our PMI Consumer Privacy Notice.

How can I complete age verification?

To complete your purchase, you must verify that you are of legal age. You have two methods available: one via camera and one via a trusted external database check. Select one of the two to proceed. If you have difficulty proceeding with these methods, you can receive support from our call center by calling 800 226 042.

How do I complete age verification via camera?

We ask you to show your face to your device's camera for a quick age estimate. Make sure only you are in the frame and no other people are present. Verification consists of an analysis of facial features using an artificial intelligence-based application (for more information: https://www.yoti.com/privacy/age-verification/) that performs a statistical estimate of general age parameters with a minimal error rate. This process takes place in real time; no biometric features or images are saved in any way, nor are they associated with your VEEV profile, and no identification is performed.

How do I complete age verification via trusted external database check?

We ask you to enter/confirm some personal information required to verify your age on a trusted external database (CRIF). The First name, Last name and Date of birth information in your profile will already appear pre-filled. Additional information collected will not be saved to your profile, but will only be used for age verification.

How many attempts do I have?

You have up to 3 attempts for each verification method to complete verification successfully. If you are unable to succeed, you can contact our Customer Service Center at 800 226 042.

What should I do if I fail all available attempts?

If you are unable to complete verification after the required number of attempts, contact our Customer Service Center for assistance at 800 226 042.

How do I take the photo correctly for age verification via facial analysis?

Choose a well-lit area.
Remove head coverings (if you wear glasses, you may keep them on).
Align your face with the on-screen frame and remain still until the capture is complete.

If I use camera age verification, how is my personal data processed?

The process is quick and secure. It takes place in real time through a qualified and trusted provider selected also on the basis of guarantees regarding data security and protection. No biometric features or images are saved in any way, nor are they associated with your VEEV profile, and no identification/authentication is performed. Your personal data collected are used exclusively to verify your age and not for other purposes. The processing of your personal data for age verification is based on our legitimate commercial interest in selling our products exclusively to adults, an interest that does not override your fundamental rights and freedoms relating to the protection of your personal data. For more information on how Philip Morris Italia processes your personal data, including how we protect consumer personal data, please see our PMI Consumer Privacy Notice.

If I use external database check age verification, how is my personal data processed?

The process is quick and secure. Once verification is complete, the provider will delete the data received, without retaining it. This process takes place in real time through a qualified and trusted provider selected also on the basis of guarantees regarding data security and protection. Your personal data collected are used exclusively to verify your age and not for other purposes. The processing of your personal data for age verification is based on our legitimate commercial interest in selling our products exclusively to adults, an interest that does not override your fundamental rights and freedoms relating to the protection of your personal data. For more information on how Philip Morris Italia processes your personal data, including how we protect consumer personal data, please see our PMI Consumer Privacy Notice.