Warranty and replacement.

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We'll cover your VEEV with a 2 year warranty.

The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.

VEEV accanto a un portatile

VEEV provides a customer service for all products purchased on veev-vape.com and at the VEEV stores.

If you need assistance for VEEV products:

  • Visit a VEEV store
  • Contact the customer service, by phone or live chat.

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What do we cover with the VEEV warranty?

The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
Damages caused by ordinary wear and tear or improper use of the product are therefore excluded, as well as aesthetic damage such as scratches, dents and breakages of the external plastic support.
In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery according to the law (consumer code) .
In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty.
In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.

Care you can count on.

There are several ways you can reach us.

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    Facebook

    Visit our Facebook page and chat with one of our experts.

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    In Store

    Visit any of our VEEV stores in Italy.

  • Phone Icon

    Phone

    Sometimes you might just hear a human voice. We get it. Talk with one of our VEEV experts by calling 800 22 60 42.

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    Send us an email

    Write to us. Our inbox is never too full.

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    Let's chat

    Chat to our VEEV experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.

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    Look through our FAQs

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

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We Care

This website contains information about our products such as electronic cigarettes and liquids containing nicotine, and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our electronic cigarettes and liquids containing nicotine are not an alternative to quitting and are not designed as cessation aids. They are not risk free. Nicotine is highly addictive. Only for use by adults and not recommended for those who do not smoke. Please visit the “Important”page of this website for further risk information.