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VEEV inPRIME online troubleshooting tool
Easily diagnose and resolve device issues in minutes. Start troubleshooting right away: we'll guide you to immediate, accessible solutions—no waiting or queuing. If eligible, you can request a replacement device yourself.
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Quick guide for your VEEV inPRIME device
Bottom light flashing
All lights flashing
How to reset
Red flashing light
Pod liquid leak
- Bottom light flashing
- All lights flashing
- How to reset
- Red flashing light
- Pod liquid leak
The bottom light flashes white 5 times (and the device vibrates 3 times):
The device battery level may be low: check the battery status for optimal charging, charge your device using a compatible power adapter and charge the device for at least 10 minutes or until a solid white light appears.
All lights flash white 4 times
Your device may be outside its operating temperature range
- Make sure the device is operated within the recommended operating temperature range (0°C - 30°C).
- If necessary, let it warm up/cool down for a few minutes. Try charging your device again.
How to reset your VEEV inPRIME
To reset your device, press and hold the button continuously for 10 seconds. The reset is confirmed when all lights turn on, flash white twice and your device turns on. The lights will turn on and show the battery status.
The bottom lights flash red and then the bottom light flashes 3 times:
Low fluid level detection. Make sure the device is used upright; if the signal persists, replace the pod to continue use. If this occurs 3 times, the device automatically turns off. The device can be turned back on by pressing the button for 4 seconds.
What to do if the pod leaks?
Use only a dry cloth to clean the VEEV inPRIME pod nozzle and the device and pod contacts. If battery leakage comes into contact with your skin, wash the affected area and avoid touching your eyes. If battery leakage comes into contact with your eyes, rinse immediately with running water for at least 15 minutes. If you suspect liquid is leaking from the pod, try using a new pod from a sealed package.
Need more information? Check the VEEV inPRIME user guide.
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Find the answer in our FAQs
Related topics
Warranty
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