Troubleshooting
Sometimes a quick fix is all you need; let us help you resolve issues with your VEEV inPRIME.
VEEV inPRIME features
How to clean VEEV inPRIME
How to use VEEV inPRIME
How to store VEEV inPRIME
The Responsive Draw™ feature allows you to customize the way you use it by gently vibrating during your draw. To activate/deactivate the feature, press the button and inhale simultaneously (there's no specific order for these actions as long as the two actions overlap). If the button is held down for more than 3 seconds, the device turns off. The Responsive Draw™ feature updates immediately (the device vibrates when activated or stops vibrating when deactivated).
This feature signals the device's different statuses through vibrations. With Sensorial Feedback, you always know when it's time to replace the pod or recharge your VEEV inPRIME's battery.
Use only a dry cloth to clean the VEEV inPRIME pod nozzle and the device and pod contacts, removing any visible droplets or traces of liquid on the VEEV inPRIME Pod or nozzle that may leak during use or opening the package.
For proper operation, make sure that your fingers do not block the ventilation holes on the device.
Store in a cool, clean place at room temperature. It is recommended to use this product at temperatures between 0°C and 30°C and avoid rapid temperature changes.
Sometimes a quick fix is all you need; let us help you resolve issues with your VEEV inPRIME.
If you are on vacation or traveling for work in a country where VEEV is available and your device is damaged, let us know and we will send you a free replacement device.
There are several ways you can reach us.