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VEEV GRAND - FAQs

VEEV GRAND is a closed-pod vaping system featuring dual power modes (Full and Smooth), 6 mL and 10 mL pods, a 720 mAh fast-charging battery, low-liquid detection, and a premium design made with 75% recycled aluminium. It can provide up to 5,000 puffs* (6 mL pod) or 10,000 puffs* (10 mL pod).

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.

Up to 5,000 puffs* from a 6 mL pod and up to 10,000 puffs* from a 10 mL pod.

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.

VEEV GRAND offers larger pods (6/10 mL vs. 2 mL), longer battery life (720 mAh vs. 450 mAh), dual power modes and additional design features. Pods are not cross-compatible.
VEEV GRAND uses a vertical mesh heating system with smart electronics and sensors designed to provide even heating, consistent flavour, and low-liquid protection. 
VEEV NOW ULTRA is a disposable 2 mL vape. VEEV GRAND is a rechargeable closed-pod system using replaceable 6 mL or 10 mL pods.​
VEEV inPRIME uses induction heating and 2 mL pods. VEEV GRAND uses vertical mesh heating, larger pods and dual power modes aimed at longer-lasting use.
Different device technologies and heating systems may require slight e-liquid adjustments, creating subtle differences while maintaining the same flavour.
Charge the device, insert a pod, turn it on by pressing and holding the status button, inhale to vape (no need to press any button), and optionally switch between Smooth and Full modes by pressing and holding the top button for ~2 seconds. The LED colours will switch to indicate the mode change.

To lock or unlock the device, hold down the bottom button for ~5 seconds. The LED lights will blink to confirm the action.

VEEV GRAND devices should not be exposed to any liquid. Do not use them if they are wet or have been immersed in any liquid. 

You can use a dry cloth to clean the mouthpiece if needed. 

Droplets/Traces of liquid that are visible on the mouthpiece, which may occur during unpacking or usage, can be wiped off with a clean dry cloth before use. 

Do not use this product if it appears damaged, tampered with, broken, or leaking. 

In case of contact with leaking e-liquid from VEEV GRAND, wash the affected area immediately with soap and water. 

 

It takes about 40 minutes to fully charge (or less than 20 minutes to charge up until ~80%) your VEEV GRAND device using a USB charging cable acquired from a reputable source and a certified AC power adaptor acquired from a reputable source.

When the device is fully charged, the 4 white lights will briefly stay on for 10 seconds and slowly fade out. Your VEEV GRAND device should be recharged to continue using.

Additional information: AC power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46

Press and hold the Status Button (bottom button) for 10 seconds until all status lights blink twice.
Turn it off by holding the bottom button for 4 seconds, dry it thoroughly and do not charge it until completely dry. If it was submerged or does not function properly afterwards, stop using it and contact support. 
Explore fruit, mint and tobacco flavour options and select the flavour for you.
Take smooth puffs with normal drawing pressure.
Yes. The device automatically detects pod removal and insertion.
No. VEEV GRAND is a closed-pod system and should only be used with genuine VEEV GRAND pods.
It is designed to help prevent burnt taste through low-liquid detection and automatic shut-off when the pod is nearly empty.
Short-press the Status Button (bottom button). LED indicators display the remaining battery level. 
LEDs communicate battery status, charging status, low liquid, errors and temperature warnings.
Store in a clean, dry place at approximately 0°C–30°C and avoid extreme temperatures, moisture and direct sunlight.
VEEV GRAND’s heating system is precisely controlled to ensure the e-liquid reaches an optimal temperature to create vapour without burning. The exact temperature can vary depending on conditions and which power mode (Smooth or Full) you’re using, but it generally stays in a range that delivers consistent flavour. Typically, e-vapor devices like VEEV GRAND heat e-liquids to a few hundred degrees Celsius.
VEEV GRAND is available in fruit, mint and tobacco flavours.
Yes. All VEEV GRAND e-liquids use nicotine salts.
No. VEEV ONE devices are not compatible with VEEV GRAND pods.
Yes, used pods can be recycled through our Circular Program.
You can recycle your used devices through our Circular Program.
You can purchase VEEV GRAND online or at select retail locations.

When you buy a VEEV GRAND device, the box contains the essentials you need to get started. 

Inside the box, you will find:

  • Your new VEEV GRAND device
  • User Guide 
  • Safety Warnings and Instructions.

Note: Charging accessories are not included. You can use any compatible, certified AC power adaptor and charging cable from a reputable source.

You need to fully charge your VEEV GRAND device before its first use. This helps ensure the best performance from the start. Charge your device using a compatible, certified AC power adaptor and charging cable from a reputable source.

To charge your VEEV GRAND device:

  1. Connect the device to a wall socket. One light will begin flashing to show that charging has started.
  2. Leave the device to charge for around 40 minutes. The lights will switch off once charging is complete.
  3. When the battery is at 100%, all 4 strip lights will appear as solid white when you press the Status Button briefly.

For additional device guidance and troubleshooting, visit VEEV support.

Your VEEV GRAND is ready to use once the device is turned on and unlocked, recognises the pod, and shows no low e‑liquid alerts.

Device is turned on: Press and hold the Status (bottom) Button for 4 seconds to turn it on for the first time. You will only need to do this once before the first use. The status lights will turn on, ramp up, and show the battery level.

Pod is fully inserted: Ensure it’s in the right orientation with the mouthpiece up. If the bottom light blinks red, the pod is not inserted correctly.

No empty‑pod warnings

Note: Lights do not remain on continuously during use.

VEEV GRAND devices are designed to work only with VEEV GRAND pods. The device and pod use a closed-pod system, which means that no other VEEV pods or third‑party pods are compatible. To use the pod correctly, ensure the mouthpiece is facing upwards and that the pod is fully clicked into place.

For guidance on using or maintaining your device, visit VEEV support.

You can insert a VEEV GRAND pod by taking it out of its packaging, aligning it with your VEEV GRAND device, and pushing it down until you feel or hear a click. The device is designed to work only with VEEV GRAND pods.

Here is the correct pod‑insertion process:

  1. Tear open the sealed pack and take out the VEEV GRAND pod.
  2. Insert the pod into the top of the VEEV GRAND device.
  3. Make sure it is positioned the right way and press gently until it clicks into place.

Important: If the bottom light blinks red after inserting the pod, it may not be inserted properly. Remove the pod, check its orientation, and reinsert it.

For more guidance on pod usage and device support, visit VEEV support.

You may need to wipe your VEEV GRAND pod’s mouthpiece area occasionally, as residue or condensation can impact the taste and overall experience.

How to keep your VEEV GRAND clean:

  • Wipe the pod mouthpiece regularly with a dry, lint‑free cloth.
  • Clean the aerosol release area to remove any condensation or residue.

Tips to reduce the risk of e‑liquid leakage:

  • Store and use your device at room temperature (up to 40°C).
  • Avoid high‑humidity environments.
  • Prevent sudden temperature changes, such as moving from a cold indoor space to hot outdoor conditions.
  • Use pods promptly once opened.
  • Take smooth and gentle puffs with steady drawing pressure.
  • Avoid storing or using pods upside down, as this can increase the chance of leakage or a burnt taste.

If your VEEV GRAND is not working as expected, follow these steps:

  • If your device shows no lights: The battery may be fully depleted. Connect the VEEV GRAND to a wall socket using a compatible charging cable and AC power adaptor. 1 light will start flashing. When 1 light turns solid white, it's 25% charged. ​Leave it to charge for about 40 minutes for a full charge. If lights still do not appear, move on to the additional troubleshooting steps below.
  • If your device is not heating or all lights blink white 4 times: It may be outside the optimal operating temperature range (0–40°C). Allow the device to warm up or cool down naturally. Use the device indoors or at room temperature, then try again.

Additional troubleshooting steps

  • If your device is still not working:
  • Check for visible damage: Examine it for any obvious signs of damage.
  • Clean the USB port: Gently blow from a distance into the USB port to remove dust or debris. Do not insert sharp objects or use liquids.
  • Reset your device: Press and hold the Status Button for 10 seconds to reset the device.
  • Use support tools and FAQ

If your VEEV GRAND device is not charging, the most common causes are an incompatible power source or dust in the USB ports.

If your VEEV GRAND is not charging or charging too slowly:

  • Check that you’re using a compatible AC power adaptor and charging cable.
  • Avoid charging with a laptop or power bank, as these can supply insufficient power.
  • Check both the device and cable USB ports for dust or debris. Blow gently to clear the port and ensure the connectors are clean.

Note: If your VEEV GRAND is charging too slowly after 4 hours, the bottom light will blink red 8 times to indicate this.

For more device care and charging guidance, visit VEEV support.

Your VEEV GRAND displays red lights to signal different device or pod issues.

  • Red blinking light after pod insertion: This means the pod is inserted incorrectly. Remove the pod, check the mouthpiece is facing up, and insert it again until it clicks into place.
  • Bottom light blinking red 8 times while plugged in: The device is charging too slowly. This can happen when using an incompatible power adaptor or charging through a low‑power source such as a laptop or power bank. Use a compatible AC power adaptor and charging cable for best results.
  • Bottom light blinking red when not plugged in to charge: The device may need a reset. Press and hold the Status Button continuously for 10 seconds to reset it.

For more support on understanding VEEV GRAND lights and alerts, visit VEEV support.

If your VEEV GRAND pod seems to be leaking, first check that the pod is inserted correctly. Make sure the mouthpiece is facing upwards and that the pod clicks fully into place, as VEEV GRAND is designed to work only with VEEV GRAND pods.

Leakage can affect taste and flavour, so it helps to keep the mouthpiece clean. Use a clean, dry cloth to gently wipe the mouthpiece and the slot where aerosol is released. You can also wipe any moisture from the pod insertion area of the device.

Tips to reduce the risk of e‑liquid leakage

  • Store and use the device at room temperature, ideally up to 40 degrees Celsius.
  • Avoid using the device in high humidity environments.
  • Try to avoid sudden temperature changes, such as going from cold indoors to hot outdoors.
  • Use pods promptly once removed from their packaging.
  • Take gentle, steady puffs with normal drawing pressure. Very intense inhalation can pull e‑liquid out of the pod.
  • Do not store or use pods upside down, as this can increase the chance of leakage and may cause a burnt taste.
Note:
  • Moisture found in the contact areas may be condensation rather than leakage.
  • If taste or flavour issues continue, try replacing the pod with a new VEEV GRAND pod.

For guidance on caring for your VEEV GRAND, visit VEEV support.

If your VEEV GRAND device is not working as expected, there are several troubleshooting options available:

  1. Reset your device: A simple reset often solves temporary errors. Unlock the device, then press and hold the Status Button for 10 seconds to reset it.
  2. Use FAQs for common issues: Read FAQs for answers to the most frequent device, charging, heating, and usage questions.
  3. Watch video tutorials: Explore how‑to videos for setup, troubleshooting steps, and device care demonstrations.
  4. Use the VEEV online troubleshooting tool: Start online troubleshooting for step‑by‑step guided diagnostics tailored to your device model.