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VEEV inPRIME - FAQs

VEEV inPRIME is our newest and most advanced pod vape device. It is equipped with RESPONSIVE DRAWTM and a Sensorial Feedback feature to enhance your vaping experience through vibration while puffing.

The VEEV inPRIME device is made with 75% recycled aluminum and comes in a SLICK BLACK colour.

The device delivers up to 1400 puffs* per pod with a low liquid detection system that prevents burnt taste.

As for flavours, VEEV inPRIME e-liquid pods are available in British Columbia and Quebec. In British Columbia, VEEV inPRIME comes in 7 flavours - Gold Tobacco, Dark Tobacco, Accents Rich Tobacco, Blue Mint, Mango, Watermelon, and Strawberry. In Quebec, VEEV inPRIME comes in 4 flavours - Gold Tobacco, Dark Tobacco, Accents Rich Tobacco, and Clear. The Accents Rich Tobacco flavour provides an authentic tobacco taste using Tobacco Flavour Extraction EngineeringTM and e-liquids designed in Switzerland. VEEV inPRIME pods come with translucent pods to help you keep an eye on your liquid level.

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.

VEEV inPRIME could be for you if you are an adult nicotine user seeking: 
  1. An innovative 2 mL closed-pod vaping device equipped with RESPONSIVE DRAWTM feature to enhance your vaping experience through a vibration while puffing, as well as an AdvanceVape Induction SystemTM which provides a new dimension of flavour enjoyment.
  2. An ergonomic, translucent mouthpiece that allows you to monitor your liquid level with ease.
  3. Low-liquid detection system to prevent burnt taste.
  4. Recyclable device and pods. You can return your used pods and we will recycle the recyclable components through the Circular Program.

VEEV inPRIME features the new AdvanceVape Induction SystemTM that delivers a consistent taste, and a low e-liquid detection system designed to prevent burnt taste. The new induction heating technology uses a magnetic field to heat up a metal element in the vape pod, which then heats the e-liquid to create vapor without any direct contact.

This provides contactless heating, reducing maintenance since there's no residue build-up on the heating element.

VEEV inPRIME offers more puffs (up to 1400* per pod) of longer lasting enjoyment compared to VEEV ONE and a rechargeable battery of 660 mAh for a longer lasting vaping experience.

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.
No, VEEV ONE pods are not compatible with VEEV inPRIME devices, and vice versa. This means you can only use VEEV inPRIME pods with a VEEV inPRIME device.
Number of puffs and battery size

Both VEEV ONE and VEEV inPRIME come with fast charging capabilities. VEEV inPRIME can be fully charged in less than 40 minutes (or to 75% in 20 minutes) with its universal USB-C charging cable and a manufacturer-approved AC power adaptor, compared to VEEV ONE, which charges in less than 45 minutes. Both have batteries certified for compliance with safety standards. VEEV ONE comes with a 450 mAh battery, while VEEV inPRIME comes with a 660 mAh battery. VEEV ONE provides up to 1000 puffs* per pod, compared to VEEV inPRIME, which delivers up to 1400 puffs* per pod for a longer-lasting vaping experience.

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.

Technology and features

VEEV ONE is our vape-pod system that delivers high-quality flavour enjoyment and features Compact Ceramic heating technology that delivers consistent taste, as well as a low e-liquid detection system designed to prevent burnt taste. Discover VEEV ONE.

VEEV inPRIME is our next-generation closed-pod system, taking vaping to a whole new level with the new AdvanceVape Induction SystemTM. The new heating system maintains a stable and optimal temperature, ensuring that each puff delivers a consistent and full-bodied flavour, combined with RESPONSIVE DRAWTM and Sensorial Feedback. Its flavours are made with high-quality ingredients contained in a translucent pod to help monitor liquid levels. Discover VEEV inPRIME

Device materials

Both VEEV ONE and VEEV inPRIME are premium devices. The VEEV ONE device body is made of aluminum alloy, which gives it durability and lightweight strength, while the VEEV inPRIME casing is made of 75% recycled aluminum. Both devices can be recycled through our Circular Program.

The devices come in the following colours:

  • VEEV inPRIME: SLICK BLACK
  • VEEV ONE: VELVET BLACK​
Number of puffs and battery size

VEEV inPRIME and VEEV NOW ULTRA have slightly different battery capacities (660 mAh vs 680 mAh respectively). InPRIME provides a longer-lasting vaping experience and offers up to 1400 puffs* per pod compared to up to 1100 puffs* per device with VEEV NOW ULTRA.

*Based on a puff duration of 1 second. May vary depending on individual usage patterns.

Technology and features

VEEV inPRIME is a 2 mL closed pod vape while VEEV NOW ULTRA is a 2 mL disposable vape. VEEV inPRIME devices can be charged and re-used with inPRIME pods, whereas VEEV NOW ULTRA disposables are meant for a single use. VEEV inPRIME comes with the new AdvanceVape Induction SystemTM while VEEV NOW ULTRA uses Cotton Mesh Technology, both delivering consistent taste from the beginning to the end.

In addition, both devices feature low liquid detection designed to prevent burnt taste.

Device materials

Both devices can be recycled. Both VEEV NOW ULTRA and VEEV inPRIME are made of recyclable components and are made with a 75% recycled aluminum body.

You can check the nicotine level of the VEEV inPRIME pod flavour(s) on the front of the pod pack. This can be found in the bottom right corner. 
Prepare:
  • Unbox your new VEEV inPRIME device
  • Keep air flow channels at each side free
Vape:
  • Press the button for 4 seconds to turn on the device and start puffing
  • The LED lights will fade in and out during usage.
  • RESPONSIVE DRAWTM enhances your experience by providing vibration feedback while you puff, and Sensorial Feedback uses vibrations to indicate different device statuses.
  • To activate, change, or deactivate the vibration settings, simply press the button briefly while taking a puff.
  • Swap the flavours anytime, even when the device is on.
Once you’re done:
  • Simply stop puffing and the device will turn off automatically. 
  • No need to let it cool down; you can store it and just keep going with your day. 
  • Charge when needed. When the lowest LED light blinks white 5 times, recharge the device to continue usage.
  • Can be charged in less than 40 minutes (or at 75% in 20 minutes)

Once you are done with the pods, you can return your old device and used VEEV pods using our Circular Program. Here are the three ways of doing so:

  1. Dropping off at a nearby store: Leave your used pods and devices in Circular Program drop boxes at one of our participating locations. Use the store locator.
  2. Mailing in: You can receive a free recycling bag when you shop online at veev-vape.com. Place your devices/pods inside and seal the bag securely. Then, head over here to generate your free Purolator shipping label. Then stick the shipping label onto the bag and drop it off at your nearest Purolator location.
  3. NEW! Recycling pickup from home: Select 'Recycling pickup from home' at checkout when shopping online at veev-vape.com, and we'll grab your bag right from your doorstep.
  4. Learn more at VEEV Vape Recycling | Circular Program for Used Devices & Pods | VEEV Canada
Recommendation: 
  • Store and use the product between 0° C and 30° C.
  • Do not expose your VEEV inPRIME device to excessive heat or moisture.

You can easily check the battery level with a short button press. The following LEDs show the battery ranges below (1 to 4 refer to the LEDs from top to bottom):

  • Less than 1% battery level: LED 1 blinks white 5x & no aerosol comes out
  • Between 1 and 25% battery level: 1 LED shines white
  • Between 25 to 50% battery level: LED 1& 2 shine white
  • Between 50 to 75% battery level: LED 1,2,3 shine white
  • Between 75 to 100% battery level: LED 1, 2, 3 & 4 shine white

Your VEEV inPRIME device should not be used until it has been recharged. 

It takes less than 40 minutes to fully charge your VEEV inPRIME device (or less than 20 minutes to charge it up to 75%) using the manufacturer-supplied charging cable included in the box and a certified AC power adaptor. For optimal charging performance, only use a manufacturer-approved charging cable.

When the device is fully charged, the 4 white lights will briefly stay ON for 10 seconds and slowly fade out.

Press the Button for 10 seconds until the Status Lights blink WHITE twice, and the device turns on. Your device is RESET.
Yes, you can easily change the pod at any time, even on the go. To remove your VEEV inPRIME pod, hold the VEEV inPRIME pod and without twisting, pull it away from the device.
No, you cannot add any other e-liquids or e-liquid pods to a VEEV inPRIME device. VEEV inPRIME is only designed to be used with VEEV inPRIME pods.
The best way to vape with VEEV inPRIME is to take smooth puffs with normal drawing pressure. Also, make sure that the air flow channels at each side of the device are not covered by your fingers while puffing.

VEEV inPRIME devices should not be exposed to any liquid. Do not use them if they are wet or have been immersed in any liquid.

You can use a dry cloth to clean the mouthpiece if needed.

Droplets/Traces of liquid that are visible on the mouthpiece, which may occur during unpacking or usage, can be wiped off with a clean dry cloth before use.

Do not use this product if it appears damaged, tampered with, broken, or leaking.

In case of contact with leaking e-liquid from VEEV inPRIME, wash the affected area immediately with soap and water. 

If you’re wondering how the lights work on your VEEV inPRIME, please visit our troubleshooting page for detailed guidance.
If you’re experiencing issues with your VEEV inPRIME, visit our troubleshooting page for detailed guidance.
Store in dry ventilated premises within the device operating temperature range of 0°C - 30°C.

If the device's temperature is outside this range, wait until the device returns to the operational temperature range.
We recommend that you check with the airline you’re traveling with and verify whether you may take your device on board with you.
Not all components of the VEEV inPRIME packaging and products can be disposed of together with household waste. Instead, please follow these steps:
  • Carton and pouch: Dispose of them with your household waste.
  • Pods: Return your used pods by handing them over to a special drop-off depot for recycling electric and electronic devices. 

Separate collection and disposal of used equipment help preserve natural resources and ensure protection of human health and the environment. Disposal of used equipment as unsorted household waste may cause adverse consequences for the environment and human health.

Learn more about our Circular Program.

Yes, the components of VEEV inPRIME devices and pods can be recycled. We seek to reduce the environmental impact of our products, and our Circular Program. plays a vital role in getting us there. 
Simply return your used VEEV inPRIME pods and device to us, and we will recycle the recyclable components, so you can enjoy your VEEV inPRIME moments knowing your used pods are being taken care of.
Learn more about our Circular Program.
VEEV inPRIME pods contain 2 mL of high-quality e-liquid and are only available at 1.8% (20 mg/mL).
Yes, members can earn VEEV CLUB points for purchases of VEEV inPRIME, similar to other VEEV products.
You can find information on various ways to earn VEEV CLUB points on the VEEV CLUB page.
  • Your VEEV inPRIME device is covered by a one-year manufacturer warranty from the date of purchase.
  • This warranty is a supplementary voluntary coverage for any defects of material or workmanship that may occur in the first year of ownership.
  • If you suspect that your device is malfunctioning or damaged, please visit our online self-diagnostic tool. If the issue persists, our Care Team will be happy to assist you with a replacement, if applicable, under warranty. Please reach us through Live Chat or contact.ca@veev-vape.com

Excluded from this warranty and do not qualify for a replacement:

The rights conveyed under this voluntary warranty are in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.

  1. Uninterrupted and error-free functionality of the product  
  2. Malfunction and/or damage of any of the VEEV inPRIME device components caused by normal wear and tear or due to aging of the product 
  3. Cosmetic damage (such as scratches, dents, and broken plastic) 
  4. Damage to the VEEV inPRIME device component caused by misuse, power surge, improper handling, liquid contact, fire, or removal of serial number
  5. Malfunction due to use with a non-compatible product manufactured by PMI or a third party 
  6. Damage or malfunction caused by an attempt to open, modify, or repair a VEEV inPRIME device component (including modification to the firmware), either by a user or by a technical service provider not accredited by the manufacturer 
  7. Damage or malfunction caused by failure to use as described in VEEV inPRIME user guide or in contravention of the firmware license agreement 
  8. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or workmanship defect 
  9. Any malfunction caused by your product not using the latest version of firmware  
For more information about battery performance or available features for your product, please consult: www.veev-vape.com
Currently there are no accessories for VEEV inPRIME.