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What does the warranty cover and when does it start?

The warranty of the device or one of its components covers malfunctions due to lack of conformity existing at the time of delivery of the goods or when the device or one of its components are defective in terms of materials or manufacturing.
Damages caused by ordinary wear and tear or improper use and / or use not compliant with the VEEV User Guide, as well as aesthetic damage (scratches, dents and breakages of the external plastic support) are therefore excluded;
In case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective VEEV component within the first two years from the delivery date according to the law (consumer code).
In the event of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.

PLEASE NOTE

Under the law, malfunctions occurring in the first 6 months are presumed to be manufacturing defects and therefore covered by warranty. After these 6 months, the warranty continues to be valid up to a maximum of two years, but it is necessary to check the nature of the malfunction to understand whether it is manufacturing defects (covered by warranty) or defects deriving from improper use (not covered warranty).
You can ask for support for the replacement procedures in the following ways:
  • VEEV Solver, on the veev.com Support page - available every day, 24 hours a day
  • Website Live-Chat for immediate support - available every day, from 9am to 9pm
  • Visit our Veev Italia Facebook page - available every day, from 9am to 9pm
  • Call us at the VEEV toll-free number 800 11 77 22 - available every day, 24 hours a day
  • By sending an email to customer service@veev-vape.com
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
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This website contains information about our products such as electronic cigarettes and liquids containing nicotine, and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our electronic cigarettes and liquids containing nicotine are not an alternative to quitting and are not designed as cessation aids. They are not risk free. Nicotine is highly addictive. Only for use by adults and not recommended for those who do not smoke. Please visit the “Important”page of this website for further risk information.