Warranty and replacement.

We'll cover your VEEV with a 2 year warranty.

VEEV provides a customer service for all products purchased on veev-vape.com and at the VEEV stores.

If you need assistance for VEEV products:

Visit a VEEV store
Contact the customer service, by phone or live chat.

Store Locator

What do we cover with the VEEV warranty?

The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
Damages caused by ordinary wear and tear or improper use of the product are therefore excluded, as well as aesthetic damage such as scratches, dents and breakages of the external plastic support.
In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery according to the law (consumer code) .
In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty.
In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.

There are several ways you can reach us.

Facebook

Visit our Facebook page and chat with one of our experts.
Store Locator

To find the nearest store to you where you can find VEEV ONE and VEEV One pods.
Call us at 800226042

to talk with a VEEV Expert.
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