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Warranty and replacement
We'll cover your VEEV with a 2 year warranty
The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
What the warranty covers
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Malfunctions due to lack of conformity, relating to materials or manufacturing.
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In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery* according to the law (consumer code).
What the warranty doesn't cover
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Ordinary wear and tear and improper use of the product.
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Cosmetic damage such as scratches, dents and breakages of the external plastic support.
*In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty. In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.
Register your VEEV and get benefits
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Quick replacement with courier
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International assistance with VEEV support and device replacement services, wherever you are in the world
In which countries is international support available*?
Western and Northern Europe
Eastern Europe and the Balkans
*Please refer to your telephone operator for the applicable rates.
Discover the VEEV warranty for each device
VEEV inPRIME
Your VEEV inPRIME device is covered by:
2-year warranty
Useful documents and links
Troubleshooting
VEEV ONE
Your VEEV ONE device is covered by:
2-year warranty
Useful documents and links
Troubleshooting
VEEV
Your VEEV device is covered by:
2-year warranty
Useful documents and links
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