All our products are only for adult smokers or adults who would otherwise continue to smoke or use other nicotine products. Minors must not use or have access to tobacco or nicotine in any form. Preventing minors from accessing tobacco, nicotine products, and any devices or accessories related to their use is our top priority. For this reason, we have implemented an adult verification process on veev-vape.com. For more information on how Philip Morris Italia processes your personal data, please see our PMI Consumer Privacy Notice.
To complete your purchase, you must verify that you are of legal age. You have two methods available: one via camera and one via a trusted external database check. Select one of the two to proceed. If you have difficulty proceeding with these methods, you can receive support from our call center by calling 800 226 042.
We ask you to show your face to your device's camera for a quick age estimate. Make sure only you are in the frame and no other people are present. Verification consists of an analysis of facial features using an artificial intelligence-based application (for more information: https://www.yoti.com/privacy/age-verification/) that performs a statistical estimate of general age parameters with a minimal error rate. This process takes place in real time; no biometric features or images are saved in any way, nor are they associated with your VEEV profile, and no identification is performed.
We ask you to enter/confirm some personal information required to verify your age on a trusted external database (CRIF). The First name, Last name and Date of birth information in your profile will already appear pre-filled. Additional information collected will not be saved to your profile, but will only be used for age verification.
You have up to 3 attempts for each verification method to complete verification successfully. If you are unable to succeed, you can contact our Customer Service Center at 800 226 042.
If you are unable to complete verification after the required number of attempts, contact our Customer Service Center for assistance at 800 226 042.
- Choose a well-lit area.
- Remove head coverings (if you wear glasses, you may keep them on).
- Align your face with the on-screen frame and remain still until the capture is complete.
The process is quick and secure. It takes place in real time through a qualified and trusted provider selected also on the basis of guarantees regarding data security and protection. No biometric features or images are saved in any way, nor are they associated with your VEEV profile, and no identification/authentication is performed. Your personal data collected are used exclusively to verify your age and not for other purposes. The processing of your personal data for age verification is based on our legitimate commercial interest in selling our products exclusively to adults, an interest that does not override your fundamental rights and freedoms relating to the protection of your personal data. For more information on how Philip Morris Italia processes your personal data, including how we protect consumer personal data, please see our PMI Consumer Privacy Notice.
The process is quick and secure. Once verification is complete, the provider will delete the data received, without retaining it. This process takes place in real time through a qualified and trusted provider selected also on the basis of guarantees regarding data security and protection. Your personal data collected are used exclusively to verify your age and not for other purposes. The processing of your personal data for age verification is based on our legitimate commercial interest in selling our products exclusively to adults, an interest that does not override your fundamental rights and freedoms relating to the protection of your personal data. For more information on how Philip Morris Italia processes your personal data, including how we protect consumer personal data, please see our PMI Consumer Privacy Notice.
The outcome is provided in a few seconds after submitting your details.